Customer Service Specialist [Manufacturing]

Position SummaryThe Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team.Essential Accountabilities:Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approachCollaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillmentLeverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficientlyCreate and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requestsWork in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demandsEscalate internal systematic/process concerns until final solution/resolution is provided to customerIdentify and upsell opportunities by recommending new or complementary products to meet customer needsMaintain compliance with all company policies while ensuring exceptional attention to detail in every interactionKEY CHARACTERISTICS & ABILITIES:Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills Passionate about exceeding customer expectationsValues teamwork and supports a team environmentDesire to continually learn and improve skill setSkilled in deescalating situations both over the phone and in writing (email)Ability to maintain professional and helpful attitude in high-tension or stressful situationsAssertiveness in pursuing resolution to issues Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideasMust have high attention to detail and accurate data entryMust be able to manage multiple work items at one time with a high sense of urgencyMust have strong problem solving and organization skillsShares learning with peersMinimum Qualifications5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred. Required Skills: Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management toolsRelationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationshipsDetail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracyBilingual in Spanish is a plus but not requiredAbility to think critically, adapt to changing priorities, and resolve issues effectively