Sales Supervisor

Established in 1962 by Co-Founder and then Chief Designer Marie Gray, St. John is the epitome of American Luxury. Starting with a single knit shift dress, Gray’s initial vision expanded into a full lifestyle collection including signature knitwear and a timeless wardrobe of elegant and effortless dressing, each piece defined by luxe finishes, hand embellishment and attention to detail. Today St. John employs more than 1,500 people and is vertically integrated with workshops, stores and offices around the world. Its collections are sold in high-end specialty retailers in 19 countries, 37 company-owned stores and through the brand’s e-commerce site stjohnknits.com.The Selling Supervisor (Sales Manager) supports the Store Manager and the store team through effective execution of sales plans and assists and executes operational management tasks while being responsible for their own personal sales goals.ESSENTIAL DUTIES AND RESPONSIBILITIESAssists Store Manager with developing and implementing a strategic plan to achieve store business goalsResponsible for meeting or exceeding personal sales and KPI goalsActively develops new clients by finding new ways to enhance and develop business and maintains existing clientsMaintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clientsEffectively captures client data for connecting with clients and building relationshipsCompletes outreach to connect with clients on a regular basisDemonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trendsUpholds all brand values and relationship valuesCommunicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing businessFollows through and accomplishes multiple projects and store priorities in a timely manner as neededActs as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the businessDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peersDemonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)Acts as the manager on duty when scheduled, to support all business functionsCommunicates effectively and develops and maintains professional relationships internally and externallyEffectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skillsCreates and maintains positive employee relations by helping lead a professional store teamCommunicates with Store Manager by providing feedback of any employee relations matterCoaches and motivates the sales team as neededAssists to ensure all store staff complies with all POS proceduresUnderstands and performs all POS functions accurately, professionally and within Company complianceOpens and closes the store - performing all tasks to Company standard and complianceResolves client issues and requests in an efficient, resourceful and quick mannerDemonstrates high level of quality in work, attendance, and appearanceSolves problems/issues methodically and with a sense of urgencyTakes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as neededMaintain store, lunchroom, stockroom and bathroom to Company standard and compliance standardsDemonstrates high level of quality in work, attendance and appearanceActively contributes to non-selling activities and loss prevention initiativesActively participates in Monthly Touch BasesAttends all required Store MeetingsMaintains standards of store cleanliness and organizationAssists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directivesAssist in preparation and coordination of complete and accurate physical inventory per Company guidelinesAssists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directivesAssists to ensure accuracy of Company in store promotions and merchandise markdownsAssists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receivingEnsures accuracy of all POS procedures and conducts training of POS System to staffHas a strong knowledge of the alteration process and fitting a client for alterationsOpens and closes the store performing all tasks to Company standardSupports in the preparation and facilitation of required Store Meetings as neededMaintains standards of cleanliness and organizationMaintain store and helps ensure staff safety componentAssists in maintaining compliance to all Company Policies & ProceduresAdhere to Timekeeping proceduresADDITIONAL RESPONSIBILITIES:Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and managementDemonstrates high level of quality work, attendance and appearanceAdheres to all Company Policies & Procedures and Safety RegulationsAdheres to local, state and federal lawsAdditional responsibilities assigned by supervisor related to your position/departmentLess than 20% travel may be required as necessaryAbility to be flexible and willing to work extended hours when necessaryEducation/Experience:2 - 5 years retail sales experienceLuxury experience preferredExemplary selling and clienteling skillsPHYSICAL DEMANDS:In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.Standing, walking and squatting the majority of the works shiftAbility to climb ladders or stairs (depending upon store design)Required to carry garments and packaging up to 40 poundsModerate: Mostly standing, walking, bending, frequent liftingWORK ENVIRONMENT:In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.Majority of shift requires client interactionAbility to work varied hours: nights, days and weekends to support the business needsSt. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.