Patient Coordinator/Receptionist

About Us: Spruce MD Integrative Medicine is looking for a full-time Patient Coordinator to join our team. This is a patient-facing position. This position is responsible for working alongside our clinical team to help provide excellent patient care and streamline patient flow. Schedule: · M-TH, 8:30-5:15; F: 8:30-12:30 · Location: Greenville Office; In Person Responsibilities: · Greet and check in patients in a warm and professional manner. · Assist with billing and payment processing, including outstanding balances · Answer phone calls, direct inquiries, and provide accurate information to callers or visitors. · Maintain patient records in compliance with HIPAA regulations. · Maintain a clean and organized reception area, ensuring it reflects the company’s brand and values. · Manage incoming and outgoing mail and packages, ensuring proper distribution. · Create a positive and memorable experience for clients and visitors by providing exceptional customer service. · Assist patients with appointment scheduling and any other requirements they may have. · Anticipate and address patient and visitor needs promptly, demonstrating attentiveness and empathy. · Communicate important announcements, updates, or changes effectively to patients and visitors. · Provide administrative support as needed, including data entry, document preparation, and maintaining records. · Manage office supplies, inventory, and equipment maintenance for reception area. · Uphold the company’s brand image and values through professional demeanor, appearance, and behavior. · Perform other duties as assigned by the Practice Manager. Supervisory/Management Responsibilities: · This is a non-management job that will report to the Practice Manager. Skills/Qualifications: · Education: High School or equivalent (Required) · Experience: Minimum of 1 year of customer service · Other Skills: Time Management, Multitasking, Strong Oral and Written Communication Skills, Problem Solving Compensation: · Commensurate with experience Benefits: · Primary Care Services · PTO · Company 401K w/ match · Employee Discount Job Type: Full-time Pay: $18.00 - $20.00 per hour Work Location: In person