Admission/Eligibility Coordinator

Silver Birch Living – Assisted LivingAt Silver Birch Living, our mission is simple yet powerful: Inspire Purposeful Lives for All.Every new resident who walks through our doors is beginning an important life transition. That journey deserves compassion, clarity, and respect. We are seeking a mission-driven Admission/Eligibility Coordinator who understands that this role is about more than documentation — it’s about helping seniors and their families confidently choose a place they are proud to call home.This role blends eligibility coordination with relationship-building, inside sales support, and community touring. You will guide families through both the decision and qualification process — ensuring a seamless experience from first inquiry to move-in day removing barriers so they can transition smoothly into our community.We live our values every day:Own it. Respect it. Improve it. Celebrate it. Live it.How You Will Make an Impact:Guide prospective residents and families through the eligibility and move-in process with compassion and professionalismConduct community tours and serve as a welcoming ambassador for Silver Birch LivingSupport inside sales efforts, including follow-up calls, inquiry management, and nurturing leadsGather and organize required documentation for program qualification and approvalCommunicate with Medicaid, HUD, LIHTC, and other state service agenciesCoordinate assessments and prepare complete administrative files for submissionPartner with internal teams to ensure a seamless transition experienceSupport occupancy goals while maintaining compliance, integrity, and accountabilityWhat We’re Looking For:Experience in a resident/customer facing role such as admissions or social servicesExperience in senior living, affordable housing, or housing managementExperience with leasing or inside sales strongly preferredWorking knowledge of state service agencies such as Medicaid, HUD, or LIHTCAssociate degree preferredHighly organized with the ability to manage multiple prioritiesStrong communicator who builds trust with families and external partnersDemonstrated sense of urgencyA team member who takes ownership and lives our core valuesValid driver’s license with good driving recordWhat’s in It for You:Competitive compensation with performance-based bonus opportunitiesOn-Demand PayHealth, Dental, and Vision insurance through BlueCross BlueShieldLife Insurance401(k) planGenerous Paid Time OffProfessional development and advancement opportunitiesEmployee Emergency FundIf you are passionate about serving seniors and want your work to have purpose every day, we invite you to join Silver Birch Living and help inspire purposeful lives.Silver Birch Living is an Equal Opportunity Employer.#SBL1