US Claims Vendor Manager

Job TypePermanentBuild a brilliant future with HiscoxUS Claims Vendor ManagerEmployment Type: PermanentRemote Type: HybridLocation: Chicago; West Hartford; New York (Manhattan); AtlantaSupervisory Organization: Group Claims (London)Hiring Manager: Group Head of Claims Vendor ManagementJoin Hiscox’s Claims Vendor Management team. A designated Group “Centre of Excellence”—an international team of professionals spanning five countries, empowered to build and run the vendor network that underpins the global claims community at Hiscox.The RoleThe US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation. The role ensures vendors deliver high-quality, cost-effective and compliant services aligned to business strategy, regulatory requirements and customer outcomes.About The Vendor Management TeamThe team reports into the Group Claims Director in London and works in partnership with Claims leaders and operational teams around the world to ensure our vendor partners deliver consistent, high-quality, compliant and cost-effective outcomes for our customers.Key ResponsibilitiesVendor strategy & governance:Own the end-to-end sourcing and management of assigned US claims vendors (e.g., TPAs, panel law firms, adjusters, other experts).Develop and execute vendor strategies aligned to claims, financial and customer objectives.Lead on due diligence/data security capture and contractual governance, including SLAs, KPIs, fee structures and service standards.Ensure vendors comply with regulatory, legal, data protection and internal Group and US risk standards.Performance & Cost ManagementMonitor vendor performance using MI, audits and outcome metrics (e.g., cycle times, indemnity spend, leakage, customer outcomes).Drive continuous improvement plans to address underperformance or emerging risks.Identify and deliver claims cost savings, efficiency gains and value-add initiatives.Support budgeting, forecasting and expense management related to vendor spend.Claims & Technical OversightAct as a subject-matter partner to US Claims leadership on vendor capability, coverage expertise and market trends.Ensure vendors demonstrate strong technical handling across relevant US product lines (e.g., Financial Lines, Professional Liability, Cyber, Casualty).Support complex claim escalations, remediation activity and root-cause analysis where vendor performance is a factor.Stakeholder ManagementBuild strong relationships with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance.Act as a key point of contact between the US claims function and external vendors.Contribute to claims transformation, insourcing/outsourcing and operating model change initiatives.Risk, Control & ComplianceEnsure effective controls around vendor selection, onboarding, oversight and termination.Support internal audits, regulatory reviews and risk assessments relating to claims vendors.Escalate material risks, issues or breaches promptly and appropriately.EssentialKnowledge, Skills & Experience:Significant experience within US insurance claims, vendor management, procurement, or related operational roles.Strong understanding of the US insurance market, claims lifecycle and regulatory environment.Experience managing TPAs, panel law firms, adjusters and/or other claims service providers.Proven ability to analyse claims data/MI to drive performance, quality and cost outcomes.Strong stakeholder management, negotiation and influencing skills, including the ability to operate confidently with senior internal and external stakeholders.DesirableClaims handling background or deep technical claims expertise in complex product lines.Qualifications: JD – Law Degree and/or CPSM (ISM); B.A Business degree preferable Experience supporting claims transformation, vendor rationalisation, insourcing initiatives and/or operating model change.Familiarity with US litigation practices, defence strategies and fee arrangements.Professional claims qualification and/or relevant legal/insurance certification.Hiscox ValuesAt Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.Courage: Do the right thing however hardQuality: World class where it mattersIntegrity: True to our wordExcellence in Execution: Consistent, timely, efficient deliveryHuman: Firm, fair and inclusiveWhat Hiscox USA OffersCompetitive salary and bonus (based on personal & company performance) 401(k) with competitive company matching Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) Company paid group term life, short- term disability and long-term disability coverage 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days Paid parental leave 4 week paid sabbatical after every 5 years of service Financial Adoption Assistance and Medical Travel Reimbursement Programs Annual reimbursement up to $600 for health club membership or fees associated with any fitness program Company paid subscription to Headspace to support employees’ mental health and wellbeing Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program Dynamic, creative and values-driven culture Modern and open office spaces, complimentary drinks This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed**Salary Range: $100-$140kThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.About HiscoxAs an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.About Hiscox USAHiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)Work with amazing people and be part of a unique culture