Member Relations Representative

Gymboree Play & Music PositionGymboree Play & Music is the world's leading parent-child interactive program for children ages newborn to five years. In 2021, we celebrated 45 years of bringing play, music, arts and learning to families across the United States and around the world!ResponsibilitiesFinancialsSetting and attaining site sales goalsAccurate Daily Sales Planner (DSP) reporting and analysisSite OperationsStrong computer skills/Care (our online database management system) knowledge and application.Use features and benefits of Gymboree to provide information and sell enrollments, merchandise, birthday parties and special events to new and existing customers.Answer incoming calls, make outbound calls, greet and service customers.Answer emails in a timely manner and complete actions as required.Maintain site standards, including, but not limited to: cleaning, stocking and pricing of merchandise, and helping with equipment set changes.Marketing via:Local grassroots involvementSeeking community partnerships and business opportunitiesUpdating websites, social media, etc.Creating and printing fliers to promote special events and other needed info.ProgrammingEducate and enroll customers in the most appropriate class(es) for their child(ren). There are 3 core programs:Gymboree classes include age appropriate play activities on our custom designed play equipment, songs, parachute play, and bubbles.Music classes involve instrument activities, singing, dancing and exploring a variety of music styles from around the world. Candidates must possess music background to teach Gymboree Music classes.Art classes offer hands-on, process-oriented activities including painting, sculpting, collage making and dress-up time, in addition to movement activities and songs that support different art themes explored.Additional Program (ex. Gymboree on the Go, school readiness skills, etc.) information must also be acquired and utilized.Maintain a working knowledge of programs and current lesson plans. May be trained in teaching if desired.Keep track of birthday party scheduling. May be required to assist with birthday parties, as needed.Team BuildingRecruiting and hiringDevelopmentCustomer ServiceEnsure brand quality and standardsHandle inquiries/complaintsNOTE: Gymboree Play & Music provides all training necessary.Key Skills and TraitsSales experienceSolid group leadership skillsIntermediate computer skillsPhone skillsCustomer service orientedStrong communication skillsMust be able to lift a minimum of 20 lbs. and move play equipmentClean, physical appearanceVisionaryFlexibleMotivator, organizer, and supportiveHoursPart-time, may be able to complete some tasks away from site. Monday through Saturday scheduling available. Must be willing to work weekends based on business needs.CompensationStarting pay is based on experience. Free Gymboree Play & Music classes and a discount on products. Compensation: $7.50 - $20.00 per hourGymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 45 years and in over 30 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvementwhich encourages participation in and understanding of each child's development.Our class curriculum is developed by our experienced child development program directors and incorporates a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in increments to meet a child's unique interests and abilities. From birth to age 6, there's always something special awaiting you and your child at Gymboree Play & Music.Gymboree Play & Music - Southlake is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Gymboree Play & Music Corporate.