Support Engineer , Amazon Robotics Technical Support

Overview As a Technical Support Engineer at Amazon Robotics, you will diagnose and resolve complex robotic system issues using data-driven analysis and hands-on troubleshooting. You’ll support 24x7 mission-critical operations for global robotic fulfillment centers and drive rapid incident resolution across cross-functional teams. You’ll contribute to knowledge bases, SOPs, and automated workflows to improve system reliability. This role offers a chance to impact scalable robotic solutions and partner with expert problem solvers. Compensation / Benefitshealth insurance (medical, dental, vision)401(k) matchingpaid time offparential leaveRSUssign-on payments ResponsibilitiesPerform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshootingDeliver timely and accurate solutions to customer requests and issues via effective ticket handlingLead high-severity incident response, coordinating across technical teams and business lines for rapid resolutionDrive continuous improvement through technical documentation, knowledge base articles, and SOPs; optimize automated workflows to boost team efficiency and system performance Key requirements4+ years of software development or 4+ years of technical support experienceExperience scripting in modern programming languagesExperience troubleshooting and debugging technical systemsExperience in agile/scrum or related collaborative workflowExperience troubleshooting and documenting findingsobsession with solving technical issuesability to dive deep into complex problemsthrives in fast-paced, ambiguous environmentsdistributed applications/enterprise applicationsUNIX/Linux operating systemsRESTful API troubleshooting and analysis