General Manager

Location: Lake City, Repair Center, 13036 Lake City Way NE, Seattle, WA 98125, USA Position Overview This role is the General Manager responsible for the overall operations and financial results of the assigned store, including management of staff, customer satisfaction, and business development. Responsibilities Actively lead center level performance through key metrics, quality, skill levels, and culture Communicate and manage the change process Stay abreast of current vehicle repair procedures and technologies Manage and hold all staff accountable for shop performance through Recipe Book execution Ensure customer satisfaction by coaching staff and resolving customer concerns as required Recruit, interview and hire new staff as required Train new hires regarding company policy and procedures Promote, develop and act as a liaison with area insurance contacts and other referral points Contact all claims managers and dealer accounts every month Participate in external marketing and team building activities as requested Other duties may be assigned as necessary Qualifications & Skills Minimum of five years collision repair/auto body management experience Proven leadership and a track record of employee development Ability to read and understand financial P&L statements Ability to travel up to 25% Must have a valid driver’s license and be eligible for insurance coverage Working knowledge of CCC One estimating platform and management system Advanced skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) Ability to read and interpret repair procedures, safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees Physical Demands Frequently required to stand, walk, and use hands and fingers Occasionally required to sit, climb, balance, bend, stoop, kneel, or crawl Continually required to talk or hear Continually required to lift or push weights up to 50 pounds Benefits Supportive Team Culture Company match 401(k) Paid Time Off – 6 Paid Holidays Rewarding Work Equal Opportunity Statement Classic Collision is an Equal Opportunity Employer. As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Classic Collision is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and believe you need reasonable accommodation to search for a job opening or submit an online application, please e‑mail recruiting@classiccollision.com or call (470)500‑6808. This job description is not a complete statement of all duties and responsibilities comprising the position. #J-18808-Ljbffr