Precision Ag Support Center Technician

C & B Operations, LLC is a progressive company that has grown over 35 years to include thirty-six John Deere dealerships in six states currently has an opening for a Precision Ag Support Center Technician at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.BenefitsQualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.Competitive pay based on your experienceExcellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous matchProgressive Paid Time Off and Paid Holidays Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.Essential DutiesProvide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.Take responsibility to ensure customer interactions always result in an effective and timely solution.Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).Participate in ongoing training to continually develop technical knowledge and skill sets.Develop and deliver training to customers and employees during off-season periods.Meet requirements for contact center metrics (# of calls, problem resolution, etc.).Follow Case Management requirements (problem/resolution).Maintain a clean work area and perform work in a neat and orderly fashion.Follow all safety rules and regulations in performing work assignments.Complete all reports and forms required in conjunction with work assignments.Account for all time on a timecard and for all material used in performing assigned duties.QualificationsAbility to use computer software such as Microsoft Office Suites, business systems, and internet applicationsFlexibility to travel to stores when requiredAbility to problem solve by using all available resourcesOutstanding customer service and communications skillsAg industry knowledge-preferredHigh school diploma or related requiredRelated technical degree preferredAbility to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pullingOur goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.