Outcomes and Evaluation Manager

Community Solutions seeks an Outcomes and Evaluation (O&E) Manager to lead the development, implementation, and continuous improvement of the agency’s outcomes measurement and evaluation systems. Community Solutions relies on accurate, meaningful data to demonstrate program impact, guide decision-making, and strengthen accountability to staff, leadership, funders, and the communities we serve. This role advances the agency’s capacity to integrate programmatic, clinical, and operational perspectives into strategic and day-to-day decision-making. The O&E Manager will oversee high-quality, timely data collection, analysis, and reporting processes and facilitate learning conversations that translate findings into action. By using data to define client success, identify staff and program needs, and support continuous improvement, this position reinforces Community Solutions’ role as a thoughtful and innovative leader in human services. This is a full-time hybrid role located in Gilroy, CA, with remote work flexibility. What You'll Be Doing in the role of O&E Manager: Organizational & Strategic FunctionsCollaborate with executive leadership to support data-informed decision-making and foster a culture of learning, accountability, and transparency. Lead the development and refinement of the agency’s outcomes and evaluation strategy, including: logic models and program, initiative-level evaluation plans, and standardized quarterly reporting templates and dashboards. Evaluation & Technical Responsibilities Establish evaluation and reporting priorities aligned with organizational goals and funder requirements.Design, oversee, and continuously improve the organization’s evaluation systems, including:refining program-level KPIs and outcome measures, ensuring performance and outcome indicators are accurately configured and maintained in agency data systems,And developing data collection methodologies, tools, and protocols. (e.g., surveys, administrative data, interviews, focus groups, observations).Oversee data collection from multiple sources and ensure data quality and consistency. Facilitate “data-to-action” learning sessions with staff to identify opportunities for improvement, sustainability, and innovation.The Ideal Candidate Will Possess the Following Qualifications and Knowledge: Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:Bachelor’s degree in public health, data science, business administration, organizational development, or a related field required; advanced degree preferred.Minimum of five (5) years of experience conducting or leading evaluation or applied research projects, including managing multiple concurrent projects.Content knowledge in at least two of the following areas preferred: behavioral health, public health, child development, gender-based violence, or related fields. Strong ability to interpret, synthesize, and clearly communicate data to diverse audiences.Solid understanding of statistical analysis methods.Advanced proficiency in Excel and data visualization tools (e.g., Tableau, Power BI).Experience developing and refining survey instruments and measurement tools.Strong understanding of database structure, data integrity, and security principles.Experience developing logic models, evaluation plans, process maps, sampling frames, and other evaluation design tools.Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices. Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.  Working at Community Solutions:  The annual base salary range for this role is $90,000 - $115,000. Grade level and salary ranges are determined through interviews and a review of education, licensure, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We offer a comprehensive employee benefits package and encourage a strong work-life balance. We believe in supporting the whole person by providing: Platinum-level medical, dental, and vision plans with 100% of premiums paid by employer for full-time employees and eligible dependent children Retirement Plan with 5% employer match 3-weeks paid vacation to start96 sick hours per year, plus 6 days can be used as self-care days off Generous annual holidays with 2 floating holidays to use when you chooseLongevity bonuses, generous family leave, fertility benefits In-house Leadership Development Program and ample access to professional development opportunities.Diversity, Equity, and Inclusion: Community Solutions is deeply committed to diversity, equity, and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply. Physical Requirements: While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasionally needs to lift and move objects up to 25lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   Company DescriptionFor over 50 years, Community Solutions has been a dedicated provider for the behavioral health needs of children, families, and individuals in Santa Clara and San Benito Counties. Serving over 6,000 individuals annually, the organization addresses challenges such as mental illness, domestic violence, sexual assault, human trafficking, substance use disorders, severe family challenges, and homelessness. Community Solutions promotes positive change by fostering emotional wellness, self-reliance, safety, and the overall well-being of the community. Their comprehensive services include wellness-focused behavioral health support, empowerment-driven domestic violence recovery, prevention strategies, and intervention programs. More at: https://www.communitysolutions.org/.