LAB COMPUTING ANALYST

Lab Computing AnalystLocation: West Point, PennsylvaniaCategory: TechnologySalary: Apply for detailsCountry: United StatesEmployment: ContractWorksite: On-SiteApply For This PositionJob DescriptionPay range: 24-34/hrdepending on experienceApplies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.Job Description SummaryWe are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a dynamic lab IT service team.Job Responsibilities Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation Implement customer specified benchtop computing design and processes Administer and assures connectivity of customer’s Windows based platform Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers Manage On-boarding, retirement, and relocation of equipment Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overallsupport of the desktop platform in a timely manner Ensure adherence to client’s corporate policies through periodic reporting and compliance programs Act as the technical support contact for instrument vendor Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams Provide technical support for new system validations and change management efforts Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client Submit weekly Engineer reports to the team lead by COB on the last business day of the week Act as client Liaison for software/hardware related inquiries Participate in client team meetings Provide support across all Enterprise practices as required Demonstrate appropriate use of office equipment/software after training Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environmentNothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.Critical Skills Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.Basic Qualifications Bachelor’s Degree with two plus years of technical experience OR Associates Degree with three plus years of technical experience OR High School Diploma or equivalent with five plus years of technical experiencePreferred Qualifications Experience with technologies including Microsoft Office, networking, remote computing and backup systems. Experience with scientific instrumentation Experience in Life Science environment Experience in a validated environment Experience working in GxP, ISO, and FDA compliant facilitiesEqual Opportunity EmployerWe are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.Fraud AlertCandidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.