Implementation Analyst

Help us change the way the world parksParking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.Join Our Flash Team as an Implementation Analyst!We are looking for a customer focused person with a strong sense of problem solving, teacher by nature, independent individual who is comfortable in a fast-paced environment for an Implementation Analyst position. Are you organized and have strong interpersonal skills? Do you have a strong desire to help resolve problems and enjoy working as part of a team? This may be the perfect role for you. A successful Implementation Analyst also possesses strong presentation skills and is comfortable switching gears and operating within multiple systems.The Implementation Analyst will be the subject matter expert for our client's ever-evolving line of products and manage the onboarding experience while conducting online and in-person training sessions. In this role, you will work closely with our new customers to ensure the successful implementation of FLASH hardware and software installations. This is achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You would be a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FLASH solutions.Location: RemoteTravel: Up to 25% to Flash customer locations (nationwide) to train and assist operations on Flash products; identify new training needs; and create content to address them.What You'll DoUnderstand and translate customer operational goals and deliverables into a plan with successful software configurationDocument SaaS software configuration, prepare and execute testing and data conversions using standard tools, and follow established processes and guidelinesEvaluate and process onboarding data utilizing Google/Microsoft suite, JIRA, and custom SaaS softwareAssist customers in navigating the technical aspects of the onboarding process, including the initial configuration of the FLASH/PK product to meet the customer’s operational needsTroubleshoot customer issues pertaining to platform usage and configurationTrack and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira, and project management toolsWork with customers to understand their unique operational needs and advise on solutions and best practicesMaintain, test, and review existing training materialsManage and prioritize a training scheduleCollaborate with support techs to ensure customer training needs and knowledge gaps are addressed.What You BringAbility to work independently at a rapid paceEffective and professional communicatorCritical thinking and proven ability to solve complex problemsAbility to resolve problems on the spot, calmly, and professionallyAptitude for technical applicationsExperience with troubleshooting methodologiesCustomer-first mentality; ability to empathize and build customer relationshipsStrong project management and computer skillsExperience with general project management softwareSolid technical aptitude with project configuration experienceExceptional interpersonal skillsStrong online and in person presentation skillsRespect processes and be adaptable to facilitate changeStrong organizational and analytical skills with keen attention to detailQualifications2+ years of experience in a customer-facing support role required2+ years prior training experience in an external customer capacity requiredHigh School Diploma or equivalent is required; a bachelor’s degree is a plusSpanish bi-lingual is a plusSalary Range: $68,000.00 - $75,000.00 a yearFinal salary will be determined based on the candidate's skills and experience level.Competitive Rewards Package IncludesComprehensive medical, dental, and vision insurance401(k) with company matchPaid time off and flexible work environmentOpportunities for professional growth and developmentFlash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.