Software Engineer - Service Reliability & Observability (.NET)

Who is Blueprint?We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.What does Blueprint do?Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.Why Blueprint?At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.In This RoleIn this role, you will be a hands-on engineer responsible for maintaining and improving a customer-facing data service in a production environment. You will focus on ensuring system reliability, security, and performance by addressing live-site issues, implementing fixes, and enhancing observability through logging, metrics, and tracing.You will work closely with cross-functional teams including engineering, support, and security to resolve incidents, perform root-cause analysis, and continuously improve service stability. This role also involves automating operational processes and contributing to long-term service resilience, making it ideal for someone who enjoys working on real-time systems and driving operational excellence.ResponsibilitiesOwn day-to-day health of a production service, including bug fixes, reliability improvements, and security remediationInvestigate and resolve customer-impacting incidents through deep root-cause analysisImplement security fixes and ensure adherence to enterprise security standardsImprove service observability by enhancing logging, metrics, tracing, and alertingBuild and maintain telemetry pipelines and dashboards for monitoring service health and performanceAutomate recurring operational and support tasks to reduce manual effort and increase efficiencyContribute to service hardening efforts, including resiliency improvements and failure-mode analysisMaintain and enhance backend services (primarily C#/.NET), with occasional support for frontend componentsCreate and maintain technical documentation for service workflows, behaviors, and known issuesCommunicate service health and engineering metrics to stakeholders, including incident trends and improvementsQualifications (Required)Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experienceStrong experience developing and maintaining production services using C#/.NETExperience troubleshooting and resolving live-site issues in customer-facing applicationsHands-on experience with observability tools (logging, metrics, distributed tracing, alerting)Familiarity with secure coding practices and handling security vulnerabilities in production systemsExperience automating operational workflows using scripts or toolingAbility to collaborate effectively across engineering, support, and security teams during incident responseStrong analytical and problem-solving skills with a focus on root-cause analysisClear communication skills for documenting incidents, writing postmortems, and providing updatesPreferred QualificationsExperience supporting large-scale or enterprise data services/APIs with high reliability requirementsFamiliarity with modern frontend technologies (e.g., React) for debugging or minor enhancementsExperience with cloud platforms (e.g., Azure) and service monitoring toolsProven experience improving observability and reducing operational toil through automationUnderstanding of compliance, privacy, and data governance in regulated environmentsExperience with incident management processes, post-incident reviews, and operational excellence practicesAbility to create concise, leadership-ready summaries of incidents, risks, and improvementsSalary RangeAt Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $50 - $55 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.Equal Opportunity EmployerBlueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.comBlueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:Medical, dental, and vision coverageFlexible Spending Account401k programCompetitive PTO offeringsParental LeaveOpportunities for professional growth and developmentLocation : Remote