Customer Service Representative Job in Burlington, MA | Robert Half

Customer Service RepresentativeWe are looking for a Customer Service Representative to support a busy customer operations team. This long-term contract position is ideal for someone who enjoys managing customer needs, coordinating order activity, and delivering responsive service in a fast-moving environment. The person in this role will act as a key point of contact for customers and internal partners, helping ensure orders move efficiently from request through resolution while maintaining accuracy and compliance.Responsibilities:Serve as a primary contact for customers and internal teams, providing timely updates and attentive support across the full order lifecycle.Enter and manage orders for products, software, and project-related requests with a high level of accuracy while following established booking and documentation standards.Track open, delayed, and held orders, address exceptions proactively, and coordinate next steps to keep commitments on schedule.Handle customer concerns from initial intake through resolution, investigating underlying issues and driving effective outcomes.Research problems related to shipping, invoicing, production, and scheduling, then work with the appropriate teams to remove barriers and restore progress.Review customer agreements and commercial terms to confirm order handling aligns with contractual obligations and internal compliance requirements.Maintain regular communication with customers who have staged releases, blanket purchase orders, or orders requiring follow-up to ensure expectations remain clear.Partner closely with cross-functional groups involved in the quote-to-cash process to balance service quality, operational needs, and business priorities.Contribute ideas that improve workflow efficiency, reduce repeat issues, and strengthen the overall customer experience.