Escrow Officer

As an Escrow Manager, you’ll play a critical role in closing real estate transactions while ensuring compliance with all legal and regulatory requirements. You’ll leverage your deep understanding of title and escrow processes to deliver reliable, high-quality service for our clients. You will serve as the primary point of contact for buyers, sellers, agents, lenders, and other stakeholders throughout the escrow process. If you thrive in a fast-paced environment, enjoy solving problems, and excel in client communication, this is a fantastic opportunity to grow your expertise on a national stage.What You’ll Do:Complete the full escrow process for residential and/or REO transactions from open to closeReview and interpret purchase agreements, title commitments, lender instructions, and other closing documentsPrepare escrow instructions, estimated settlement statements, and final closing packages in accordance with Texas guidelinesRequest payoffs, verify wire instructions, and manage the disbursement of funds upon closingCD/Settlement Statement: Prepare the CD/Settlement Statement in accordance with the lender’s terms and conditions, confirming title and recording fees are accurately reflected.Coordinate document signing appointments and ensure proper notarization and return of executed documentsPre-Closing Call: Conduct a Pre-Closing call to the notary and customer to confirm appointment and answer any questions.Confirm closing: Confirm closing appointment is completedReview: Review signed closing package and partner closing with the notary for any corrections.Quality Control: Ensure the Lender’s package is correct, delivery closing package to notary via secure portalEnsure timely recording and disbursementCommunication: Serve as the primary point of contact for closing inquiries, facilitating clear and professional communication between clients and the borrower.Process emails and respond to all incoming requests in a timely manner.Continuous Improvement: Identify opportunities for process improvements to enhance efficiency and serviceMaintain detailed and up-to-date records in the closing production system, documenting all actions and communications.Escalate complex issues to management or for resolution guidance.Consistently meet established service level agreements (SLAs), quality standards, and internal performance metrics.Assist with closing production improvements and participate in training new specialists as needed.Other duties as assigned. What You Need:5+ years of escrow experience and 2+ years of Escrow Officer experience handling full transaction.Deep understanding of Texas escrow procedures, title insurance, and related real estate documents.Experience with Resware, closing production software is a plusExcellent attention to detail, analytical, and problem-solving skills.Strong verbal and written communication abilities.Ability to work independently in a fast-paced, deadline-driven environment.Team Player: Positive attitude and strong sense of customer service and collaboration.