Fraud & Financial Investigations Investigator Analyst

About UsKitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.About The RoleKitsap Credit Union and Financial Investigations Investigator Analyst to work hybrid out of our Bremerton office. The Fraud Investigator/Analyst is responsible for managing day-to-day fraud investigations and supporting the overall fraud risk management strategy of the credit union. This position combines investigative duties with analytical responsibilities, including monitoring fraud trends, recommending risk mitigation strategies, and supporting process improvements. The role requires a proactive approach to detecting fraud, ensuring compliance with regulations, educating members and staff, and contributing to organizational fraud prevention initiatives.Quick FactsReports to: Fraud and Investigations ManagerEmployment Type: Non Exempt, Hybrid, Hourly, Full-timeSalary Range: $32.06 - $38 an hour depending on experienceBonus Target: 6% potential incentive of base payGrade: 8BCIndustry: BankingPrincipal AccountabilitiesFraud Investigations & Dispute ProcessingInvestigate fraud cases across multiple channels, including account fraud, card fraud, check fraud, ACH fraud, wire fraud, identity theft, and internal fraud.Process debit and credit card disputes in accordance with Regulation E and Regulation Z, ensuring timely resolution and accurate documentation.Maintain comprehensive and organized case records in the fraud case management system.Communicate case status and resolutions to members with professionalism and clarity.Fraud Monitoring & AnalyticsMonitor transaction reports, fraud alerts, and system-generated exceptions for unusual or suspicious activity.Identify fraud patterns, trends, and emerging threats; perform root cause analysis to determine vulnerabilities.Prepare monthly fraud reports detailing trends, losses, recoveries, operational concerns, and key performance metrics.Provide analysis and recommendations for operational or system improvements to mitigate fraud risk.Fraud Risk Strategy & Process ImprovementEvaluate existing processes and controls; recommend enhancements to reduce fraud exposure and improve efficiency.Assist departments in developing and implementing fraud mitigation strategies tailored to their operations.Participate in fraud system enhancements, technology updates, and process reviews.Support cross-departmental projects related to fraud prevention and risk management.Education & Resource SupportServe as an internal resource on fraud trends, risks, and mitigation strategies.Identify fraud-related training needs and develop targeted training materials or job aids for staff.Provide education and guidance to members impacted by fraud and promote fraud awareness.Regulatory Compliance & ReportingPrepare and submit Suspicious Activity Reports (SARs) in compliance with BSA/AML regulations and organizational standards.Maintain thorough documentation to support audits, regulatory exams, and internal reviews.Ensure all fraud operations comply with applicable laws, regulations, and internal policies.Financial ResponsibilitiesBalance fraud-related General Ledgers (GLs) accurately and timely.Track recoveries, charge-offs, and financial impacts from fraud incidents.Required Skills And AbilitiesProficient with Microsoft Office Suite software.Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.Ability to analyze processes, identify gaps, and recommend improvements.Ability to work independently and collaboratively across departments.Strong understanding of fraud schemes, dispute resolution processes, and applicable regulations (Reg E, Reg Z, BSA/AML).Excellent investigative, analytical, and problem-solving skills.Strong written and verbal communication skills with the ability to explain complex matters clearly to members.Ability to manage multiple cases simultaneously and work under regulatory timeframes.Understand, model, and represent KCU’s core values.Qualifications And Education RequirementsAssociate’s or Bachelor’s degree in Business, Finance, Criminal Justice, or related field preferred.3+ years of experience in fraud investigations, financial crimes, or fraud analytics within a financial institution required.CBSAP or equivalent required.Preferred Qualifications And EducationCFECAFPCFCSAdvanced Visa Payment ProfessionalAAPACAMSSupervisory StatusThis position does not supervise others.Working ConditionsRequiredThis position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:Must be able to remain in a stationary position for a minimum of 75% of the timeConstantly operates a computer and other office productivity machinesOccasionally ascends/descends stairsConstantly positions self in work environmentThe person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questionsMust be able to detect objects at a distanceOn occasion will move up to 20 pounds of office objectsWorks in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditionsPlease note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship.Our ValuesIntegrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.What We OfferNot only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:Careers | Kitsap Credit Union (kitsapcu.org)Free onsite parkingAnnual time off and sick time accrued11 paid holidays1 Personal Floating DayMedical, Dental, Vision, Short- and Long-term Disability, Life and AD&D InsuranceEmployee Assistance ProgramChoose from a PPO medical plan or a High Deductible with a Health Savings Account3% KCU funded Safe Harbor Contribution to your 401KKCU will match up to 2% of your 401K contributionsAll 401K contributions are 100% vestedPotential annual incentive in all roles within Kitsap Credit UnionTuition reimbursement8 hours of paid volunteer time offDiscounts on KCU's products and servicesEnjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employeeWe believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** #IND