Product Deployment & Operations

About PhoebePhoebe is modernizing America's home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country.Today, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply brokenWe are looking for a high-agency operator to help us deploy Phoebe into real customer workflows and build the operating system for how we scale.About the RoleYou will own customer deployments from kickoff through successful activation.You will work directly with agency owners, administrators, schedulers, and operators to understand how their business works, map their workflows, train their teams, identify blockers, and drive them to meaningful usage of Phoebe.This is a customer-facing strategy and operations role at the center of how Phoebe scales. You will sit at the intersection of implementation, customer operations, product feedback, and company-building.The goal is simple: help customers get live, get value, and make every deployment faster, cleaner, and more repeatable than the last. What You'll DoOwn end-to-end deployment for new Phoebe customers, from kickoff through successful launchLead customer onboarding with clear agendas, structured follow-up, and strong command of next stepsWork directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockersTrain agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflowsDrive customers toward meaningful activation by ensuring Phoebe is used for real operational workTrack launch readiness, open blockers, customer risks, and adoption signalsPartner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockersTranslate repeated customer issues into product feedback, internal process changes, documentation, and playbooksUse customer data, usage signals, and qualitative feedback to identify risk and prioritize interventionsIdentify opportunities to automate, standardize, and improve the deployment processHelp define what excellent customer deployment looks like at Phoebe What You'll Need1-5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environmentStrong ownership and urgency; you follow through without needing to be chasedAbility to understand messy operational workflows quickly and turn them into clear plansStrong customer presence; you can lead structured calls, set expectations, and handle objectionsExcellent written communication; you can turn messy conversations into useful docs, checklists, and internal updatesComfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the productData-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess riskHigh adaptability and comfort navigating ambiguity in an early-stage companyWillingness to get in the weeds while also improving the system Who You AreYou are a strong fit if you:Like messy, high-context workEnjoy talking to customers and understanding how their businesses actually operateCan manage many open loops without dropping ballsAre practical, organized, and action-orientedCan move between customer calls, internal docs, product feedback, and operational follow-upWant to build a function, not just fill a seatAre energized by turning chaos into systems