Relationship Banker

As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Relationship Banker, you can change people's lives.What Great Looks Like in this RoleAs a Relationship Banker, your days will be divided into 5 essential job functions:1. Champion Operations and Compliance - 40% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:a. Have the right conversations around NSF/OD and other fee retentionb. Follow proper cash handling, teller differences and dual control guidelinesc. Adhere to all audit guidelinesd. Work as a team to oversee and manage our internal controlse. Mitigate Risk by adhering to FCB policies, procedures and processes.2. Grow Consumer Relationships - 25% of your time will be spent establishing and growing consumer relationships through the following activities:a. Manage your assigned Top 500 customersb. Utilize marketing campaigns to inform customers about our products and promotionsc. Ask for referrals and advocate for the Refer-A-Friend programd. Use BUILD and BUILD 2.0 with every account opening3. Deepen Consumer Relationships - 25% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:a. Stay connected with customers through onboarding and outbound callingb. Generate consistent and meaningful appointments weekly including prospectsc. Identify partner referrals by asking purposeful questionsd. Uncover consumer lending opportunities, with an emphasis on real estate secured4. Personal Development - 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:Take ownership of your own development and progress toward completion of Pathwaysa. Practice and perfect your BUILD and BUILD 2.0 skillsb. Increase your product knowledgec. Stay a subject matter expert on our digital productsd. Stay informed with Need2Know and First2Knowe. Conduct and participate in peer to peer coaching and role playf. Complete all required trainings in a timely manner5. Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind:a. Live our Mission and Core Valuesb. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yesc. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound callingd. Promptly follow-through and ensure you are the single contact for problem resolutione. Follow the "One to say YES, two to say NO" rulef. Maintain the highest standard of conduct and account integrity for you and your team.Bona Fide Occupational Qualifications1. A high school diploma or equivalent.2. Three (3) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).5. Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.6. A valid driver's license and ability/willingness to travel regionally.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.