Customer Service Manager, CSI

Customer Service Manager Reports To: Executive Vice President Direct Reports: Customer Service Representatives (2), Receptionist Location: Pasadena, TX (Onsite) ABOUT CSI Control Solutions, Inc (CSI) is a mid-sized, US-based specialty chemical manufacturer with a long-standing tradition of providing effective and economical solutions to our customers in the Pest Control, T&O, Consumer Products and Professional Animal Health Care markets. CSI is one of the fastest growing companies in the industry, and we are a subsidiary of ADAMA within the Consumer & Professional (C&P) Business Units, the 5th largest Agricultural Chemical company in the world! This thriving partnership enables us to not only offer the largest selection of products, but also to introduce innovative, differentiated products with combination chemistry and our exclusive access to the broadest array of active ingredients in the industry! Position Summary The Customer Service Manager is responsible for delivering and maintaining effective customer service for all internal and external CSI customers and ensuring effective and long-term solutions to address problems. Additionally, is a ccountable for maintaining the highest standards of integrity, personal responsibility, sense of community, and teamwork by self-example. Essential Duties and Responsibilities Oversee all customer service activities by assigning work, answering questions, solving problems, monitoring progress, etc. Ensure customer satisfaction with both internal and external customers throughout all activities. Monitor, recommend, and implement improvements for customer service operating procedures and processes to improve accuracy, efficiency, and productivity. Support the development and execution of sales from outside sales representatives. Responsible for effectively communicating with sales representatives concerning customer issues and sales data. Consistently work to build cohesive, proactive team between Customer Service and other departments within the organization. Maintain working knowledge of CSI products and internal processes. Provide external customers with expedient and accurate information relative to sales orders, product information, shipping information, price changes. Refer sales representatives to customers in need of detailed information about CSI products, application, etc. Research customer issues as needed and follow-up with customers in a timely manner. Oversee and input daily order entries from customers. Manage and supervise employees in accordance with the organization’s policies and applicable laws. Responsibilities include hires, terminations, promotions, time off requests, scheduling, transfers, performance appraisals, conducting meetings, training, approving time records, and development and coaching of staff. Perform other duties as required or assigned. Required Knowledge and Abilities Ability to effectively communicate with all levels of the organization as well as customers. Professional interpersonal and verbal skills necessary to supervise other people and maintain a friendly and courteous demeanor throughout the day Professional written communication skills. Excellent excel and PowerPoint skills Ability to accurately and efficiently input and retrieve data from a computer. Working knowledge of industry products and solutions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, and hear. The employee will occasionally lift and/or move 10-20 pounds. An essential element of Control Solutions, Inc. (CSI) culture is our commitment to diversity. CSI is an Equal Opportunity/Affirmative Action Employer. We consider applicants, and make all employment decisions, without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in our industry. Nearest Major Market: Houston