Senior Specialist, Product/Services Marketing, Reimbursement Solutions

What Account Management contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.ResponsibilitiesAct as the subject matter expert for the Reimbursement Consulting Services Program.Manage assigned stores and follow a set schedule/calendar of calls daily/weekly and monthly.Maintain quality customer service by following RCS Advisor policies regarding contacting pharmacies.Respond to customer inquiries.Provide coaching on the Outcomes Platform for stores enrolled in Cardinal Health's Reimbursement Consulting ServicesRecommend possible billing corrections that need to be made to ensure proper payment.Assist pharmacies using reports available to ensure Patient Adherence.Communicate current pharmacy issues to the Pharmacy owner or assigned store employee.Maintain a relationship with store owner.Educate stores on pharmacy industry and how it relates to Reimbursement Consulting ServicesAssigned tasks or projects as needed.QualificationsBachelor's degree or equivalent work experience preferredA minimum of 2 years related pharmacy technician experience preferredCustomer ServiceProduct KnowledgeProblem SolvingDocumentation SkillsListeningPhone SkillsResolving ConflictAnalyzing InformationMulti-taskingWhat is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAnticipated salary range: $57,000-$81,600Bonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 6/16/2026The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.J-18808-Ljbffr