Customer Success & Solutions Director (Enterprise)

About the job Customer Success & Solutions Director (Enterprise) Customer Success & Solutions Director (Enterprise)Location: Remote (USA) - No Visa Sponsorship at this timeAbout the RoleWe are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes.They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.Key ResponsibilitiesEnterprise Leadership & GovernanceLead Customer Success and Solutions teams supporting large, global enterprise clientsNavigate complex organizational structures and build scalable engagement frameworksEstablish best practices for deploying data-driven solutions across distributed teamsExecutive Engagement & Value RealizationPartner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectivesTranslate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retentionEnsure all customer initiatives are tied to measurable ROI and long-term valueTechnology Strategy & GTM EnablementAdvise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operationsDrive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise toolsGuide customers in optimizing end-to-end GTM processes using data and automationProof of Value & Team DevelopmentBuild and mentor a team of consultative, technically strong customer-facing professionalsLead execution of proof-of-value initiatives that demonstrate measurable business impactElevate the team from feature delivery to strategic value creationCross-Functional Alignment & Financial ModelingPartner with Sales, Product, and Customer Success to align on customer outcomesDevelop business value frameworks that quantify the impact of solutions on customer performanceSupport strategic account planning and expansion initiativesSuccess MetricsRetention & Expansion: Maintain high customer retention and drive account growth through strategic engagementTime-to-Value: Improve onboarding speed and accelerate realization of customer outcomesPredictability: Enhance customer health visibility and renewal forecasting accuracyExecutive Engagement: Build trusted advisor relationships across top-tier enterprise accountsQualificationsExperience15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical ConsultingProven experience working with large, complex global organizationsBusiness & Technical AcumenStrong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)Ability to communicate complex technical concepts in business termsTechnical ExpertiseExperience with enterprise platforms, APIs, data integration, and workflow automationFamiliarity with modern go-to-market systems and data-driven sales/marketing processesLeadership & CommunicationExceptional executive presence and storytelling abilityExperience influencing senior stakeholders and leading high-performing teamsEducationBachelor's degree in a technical or related field preferredAdvanced degree (e.g., MBA) or relevant certifications are a plusWhy This Role