International Tracking Processor (Import/Export Freight Forwarder)

Job Description Essential Duties and Responsibilities include the following, but are not limited to: Daily air and ocean shipment tracking and system updatesCustomer correspondence with shipment status reportsUnderstand carrier and partner strengths and weaknesses as well as customer requirements.Recognize shipment deadlines and communicate to carriers and partners to ensure delivery requirements are met.Work within the team to both educate and learn how to improve performance, carrier and partners selection and promote positive cultures.Understand and communicate with customers in regards to shipping requirements and procedures.Demonstrate trouble shooting and problem-solving skills to resolve service failures and other dilemmas that arise during shipping.POD/charge collection and entry in order to close files for billing.Prep files for invoice processing.Assist with shipment set-up, dispatch, bookings and document processing when required.Intelligently communicate with customers and sales team members to provide timely acknowledgement and updates, educated responses and friendly customer service for every shipment. Qualification/Requirements/Certifications:Minimum 2 years of import/export experience with a Freight Forwarder preferredExtensive knowledge of specialized documentation including Letters of Credit, ITAR processing, EEI filing, etc.Technical experience with Microsoft Office softwareCargoWise-based applications experience a plus but not requiredDocumented industry certifications (ex. Dangerous Goods Certified) are a plus but not required If you're a natural problem-solver, quick on your feet, and thrive in a fast-paced team environment, this could be the opportunity you've been looking for.