Resource Advocate

Brighton Center, Inc. is a private non-profit community-based organization with the mission to create opportunities for individuals and families to reach self-sufficiency through family support services, education, employment, and leadership. We have been named a finalist for the Best Place To Work four years in a row, as well as a Top 50 Nonprofit to work for in the Nation! Purpose The function of this position is to partner with individuals and families to identify resources, services, and opportunities while assisting them in overcoming barriers and setting goals that lead to economic stability. Provide information, outreach, and assistance to customers regarding SNAP and other public benefits. Job Responsibilities Provide direct services to customers both in person and on the phone Connect families to supportive services Engage in record maintenance, data entry, and file documentation to ensure service delivery Build trusting relationships with customers and attend community events Maintain and build relationships with community partners Requirements Excellent customer service skills and a customer first attitude Commitment to cultural competency and a deep understanding of the significance of diversity, equity, and inclusion Excellent documentation and verbal communication skills Proficient in Microsoft Word, Excel, and PowerPoint A licensed driver and reliable transportation The ability to speak Spanish is a plus What we offer Competitive Medical/Dental/Vision Benefits Retirement Plan-employer contribution of 4% of gross salary for 403b and additional 2% match option Generous Vacation and Sick Leave 11.5 Paid Holidays Childcare Discount Agency Life and Long-Term Disability Insurance Professional Development Education Awards This is a non-exempt position with an hourly wage range of $16 - $17. If you are interested in this position, please log on to www.brightoncenter.com/careers and apply today! Come join a growing agency! We are an equal-opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status, or any other protected class. DRUGFREE WORKPLACE (Customer service, nonprofit, non-profit, not-for-profit, social work, coach, advocacy, case management, case manager, resources, stability, support services)