Operations Manager

We seek an Operations Associate to join our team. With offices in Albuquerque, NM, and Round Rock, TX, Ardham Technologies stays closely connected to our community, work, and clients. Drawing on over twenty years of IT experience, we attract a diverse pool of skilled technologists who value continuous learning and understand the synergy between business intricacies and technology. Our core philosophy is simplifying IT, using our expertise to tackle complex challenges and deliver effective solutions, enabling our clients to focus on their primary business goals. Job Title: Operations Manager Location: Albuquerque, NM WHO YOU ARE: You are an experienced Operations Manager with a deep background in the IT consulting, VAR, or MSP industry, accustomed to working with a geographically dispersed team of 20-30 professionals. This includes leadership from other departments (sales, engineering, finance), systems engineers, project managers, sales teams, and service desk staff. You've managed relationships with various manufacturer, vendor, and supplier partners and know how to keep things running smoothly across multiple business functions. Your primary focus is to support and improve internal operations by troubleshooting issues (people, processes, and tools), driving efficiency, and ensuring that teams follow established processes; you get things back on track when they deviate. You excel at identifying operational gaps, guiding teams through problem resolution, and implementing solutions that maintain smooth operations, all while keeping day-to-day activities aligned with the company’s overall goals. You have experience in this capacity within an IT VAR/MSP industry business that generates gross annual revenue between $15-30MM. You excel at documentation and drive clear communication across departments. When things go off track, you step in to problem-solve and mitigate risks. As the go-to troubleshooter, you resolve a wide range of business problems, making sure everything stays on course. Some topics will be semi-technical, such as managing or configuring ConnectWise products or troubleshooting vendor platforms. You’ve previously worked in an internal business manager or operations role where you developed an intimate knowledge of what it takes to support internal operations. You enjoy working directly with internal teams including sales, engineering, procurement, and finance to jointly overcome roadblocks and resolve issues to provide the best possible service for our customers. With strong business acumen and critical thinking skills, you excel at identifying and solving problems across multiple departments. You possess the initiative to tackle challenges head-on and thrive in a dynamic environment that demands flexibility, prompt responses, and a proactive approach. In this role, you’ll be detail-oriented, catching mistakes and predicting future challenges. Your efforts in refining processes and resolving issues will directly contribute to our growth and ensure the best possible outcomes for our clients and colleagues alike. WHAT YOU DO: As Operations Manager, reporting to the Director of Operations in a fast-paced IT VAR/MSP, you collaborate with colleagues in support of our organization successfully serving a range of commercial clients, schools, and government agencies. You are responsible for fostering trust, establishing effective frameworks, and holding teams accountable. You ensure internal teams deliver optimal results for our customers and reduce our risk by leveraging your prior industry-related operational and business management experience. Monitoring and refining current processes in collaboration with department heads and the Director of Operations. Reviewing vendor partnership contracts, assessing their partnership business models, and collaborating with the operations lead for final decisions. Resolving miscellaneous operational issues, including ensuring employees work within standard processes, managing necessary exceptions, fixing mistakes and oversights, and getting things back on track. Handling monthly and quarterly contract reporting of sales under certain procurement contracts. Taking ownership of key operational issues, building or refining systems and processes to prevent future problems, and maintaining the efficiency of our internal workflows. Addressing vendor or customer related issues or serving as a liaison between teams and resources to ensure smooth operations. TO BE THE MOST SUCCESSFUL, YOU POSSESS THE FOLLOWING TRAITS: You are a strategic thinker with the tactical skills needed to resolve issues as they arise. You have the foresight to anticipate future problems and risks before they become critical. You are adaptable, resourceful, and comfortable thinking outside the box when solving complex issues. Your communication skills allow you to clearly convey critical information to colleagues and leadership, ensuring alignment across teams. You manage important workflows, solve operational challenges, and put proactive safeguards in place to prevent issues. You communicate with patience, tact, and clarity, even in high-pressure situations. SKILLS & EXPERIENCE: 5+ years of experience in IT consulting/VAR/MSP, in roles focused on strategic process management, problem-solving, procurement, and vendor or government purchasing contracts. Strong analytical skills with the ability to adjust strategies and processes to enhance company effectiveness and mitigate risk. A results-driven mindset with a strong understanding of the IT industry, business fundamentals, and financial principles. Experience with industry-specific systems like ConnectWise Manage PSA, Sell/CPQ, and BrightGauge. If you're looking for a dynamic role where your operational expertise will have a direct impact on business success, we want to hear from you. Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: 401(k) 401(k) matching Life insurance Paid time off Schedule: 8 hour shift Experience: ConnectWise: 5 years (Required) Information Technology: 5 years (Required) Ability to Commute: Albuquerque, NM 87109 (Required) Ability to Relocate: Albuquerque, NM 87109: Relocate before starting work (Required) Work Location: In person