Customer Service Representative

Description: About Us: Tacheny Exteriors is a leading provider of high-quality exterior construction services, specializing in roofing, siding, windows, and gutters. With a strong commitment to customer satisfaction and quality craftsmanship, we pride ourselves on delivering exceptional service to homeowners and businesses. We are looking for a motivated and friendly Customer Service Representative to join our team and be the voice of our company. Job Summary: The Customer Service Representative (CSR) at Tacheny Exteriors will play a critical role in ensuring our customers have a positive experience. You will be the first point of contact for our clients, handling inquiries, providing information, and resolving issues in a timely and professional manner. The ideal candidate will be a problem-solver with excellent communication skills and a passion for helping others. Key Responsibilities: Customer Interaction: Answer incoming calls, emails, and messages from customers, providing prompt and accurate information regarding our services. Problem Resolution: Address and resolve customer issues, complaints, and inquiries efficiently, ensuring customer satisfaction. Scheduling: Assist customers in scheduling appointments for consultations, inspections, and service visits. Data Entry: Accurately enter and update customer information in our CRM system. Follow-up: Conduct follow-up calls or emails to ensure customer satisfaction and to obtain feedback on services provided. Collaboration: Work closely with the sales, project management, and production teams to ensure seamless communication and service delivery. Documentation: Maintain detailed records of customer interactions, transactions, and feedback. Product Knowledge: Stay informed about Tacheny Exteriors' services, products, and promotions to effectively assist customers. Support: Provide administrative support to the sales and operations teams as needed. Requirements: Qualifications: High school diploma or equivalent required; associate or bachelor’s degree preferred. Previous experience in customer service or a related field is preferred. Strong verbal and written communication skills. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in Microsoft Office Suite and experience with CRM systems. Strong problem-solving skills and attention to detail. Ability to work independently as well as part of a team. Bilingual abilities (e.g., Spanish) are a plus.