Technical Business Analyst - Tech Focused

Salary: $75,000 - 90,000 per year Requirements: Bachelors degree in Computer Science, Information Systems, or a related field is preferredOver 7 years of relevant experience in a client-focused, technical role supporting software productsStrong familiarity with Agile/Scrum methodologiesExcellent articulation and writing capabilitiesExtensive collaboration experience with software development teamsStrong analytical skills with a high degree of organization in deadline-driven scenariosExceptional documentation abilities with meticulous attention to detailExperience in validating data migrationSelf-motivated with the ability to work autonomously and meet deadlinesOutstanding listening, interpersonal, verbal, and written communication skillsCapacity to prioritize and manage multiple projects and deadlines efficientlyComfortable using help desk software and providing support through remote toolsHigh proficiency with analytical tools such as Microsoft Excel and SQLExperience collaborating with state agencies and knowledge of relevant state and federal guidelines is preferredWillingness to travel approximately 25-40% as business needs require Responsibilities: Gather, analyze, and document customer and business requirements utilizing Agile methodologiesConvert business needs into comprehensive functional and technical specifications, user stories, and documentationAddress customer needs and inquiries promptly and professionallyWork closely with development teams to identify, prioritize, and implement application updatesUnder the guidance of Product and Program Managers, create training materials related to system usage, troubleshooting, and functionality; conduct client training sessions as necessaryActively monitor, maintain, and help resolve technical issues in cloud-hosted environmentsConduct functional testing prior to client releases; identify, analyze, document defects, and suggest solutionsAssist in data migration efforts, including validation and reconciliationContribute to internal projects and assist with ad hoc customer inquiries as needed Technologies: CloudExcelSupportSQL More: ReFrame Solutions is a rapidly expanding software development company located in the Hartford area with a growing portfolio of products. We are eager to welcome a seasoned Technical Business Analyst to our team. If you thrive in a collaborative, Agile atmosphere and seek to progress within a dynamic organization, ReFrame Solutions offers a fantastic opportunity to enhance your career. We believe you will appreciate your decision to join us! last updated 17 week of 2026