Program Manager, Technology Fulfillment Services-Program Services , RDPI Technology Fulfillment Services- Program Service

DescriptionWe are seeking a highly skilled and experienced Program Manager to join our Robotic Delivery and Packaging Innovation (RDPI) Supply Chain Technology Fulfillment Services- Program Service (TFS-PS) team.In this pivotal role, you will be responsible for designing, implementing, and optimizing processes to support Programs and end-to-end strategies for the onboarding and management of IT hardware products across Amazon's Worldwide Store Operations.As a member of the TFS-PS team, you play a critical part in ensuring the seamless integration of new technologies into our global supply chain services.Your expertise will be instrumental in aligning the onboarding process with the evolving capabilities of our supply chain, driving operational efficiency, and fostering innovation throughout the lifecycle of IT assets. By aligning the onboarding of new IT products with the evolving capabilities of our supply chain, you will play a pivotal role in enhancing operational efficiency, cost-effectiveness, and strategic value of our technology infrastructure across Amazon's Worldwide Store Operations.Key job responsibilitiesProgram Management:- Support OIS and other engineering driven programs for ensuring timely delivery of SC deliverables.- Support customer driven programs for ensuring seamless SC support.- Work with cross functional teams to ensure program health and unblocking of any program risk.- Reporting on Program health to cross vertical leadership.- Create and manage workflows and governance processes for cross vertical program management.Product Integration:- Develop and maintain standardized workflows and governance controls for the product onboarding process.- Manage product lifecycles, end-of-sale/end-of-life planning, and engineering redesigns to ensure smooth transitions.Supply Chain Roadmap Management:- Serve as a strategic partner to the OIS teams, aligning the IT product roadmap with the evolving supply chain capabilities and service offerings.- Identify opportunities to optimize supply chain processes and drive continuous improvements.- Establish robust governance mechanisms, control workflows, and approval processes to manage changes to launch design standards, BOMs, and construction build specifications.- Work closely with internal teams and other customer stakeholder teams to align the on SC deliverables to support programs and product onboarding with the broader supply chain solutions portfolio.- Facilitate cross-functional workshops and meetings to gather feedback, align stakeholders, and manage change throughout the onboarding process.- Serve as a subject matter expert, providing consultative support and guidance to various teams on product onboarding best practices.Process Optimization:- Establish KPIs and performance management frameworks to measure the success of program support and product onboarding process, driving continuous improvement.- Identify and implement process enhancements, automation, and innovative solutions to streamline product onboarding workflows.A day in the lifeA day in the life Collaborating closely with cross-functional teams, including Engineering, Technical Product Managers, Finance, and Field IT, you will ensure the harmonious integration of new products with broader supply chain strategies and support programs which require SC support.Your ability to drive successful outcomes on complex, cross-functional projects will be essential in this position.You will be responsible for establishing robust governance mechanisms, control workflows, and approval processes to effectively manage changes to product specifications, build standards, and construction readiness.Additionally, you will leverage advanced analytics and change management expertise to guide stakeholders through the analysis, prototyping, testing, and validation of new product onboarding initiatives.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include:- Medical, Dental, and Vision Coverage- Maternity and Parental Leave Options- Paid Time Off (PTO)- 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!About the teamAbout the team Robotic Delivery and Packaging Innovation (RDPI) Supply Chain at Amazon designs, secures, and maintains advanced technical infrastructure and devices across diverse sectors.Supply Chain Technology Fulfillment Services, within RDPI-SC, serves as a strategic partner, empowering Amazon's global operations with an integrated, data-driven supply chain portfolio. TFS-PS teams manage the program Services for Customer and OIS programs aligning them with business strategies and customer needs.They orchestrate technologies and processes to optimize IT infrastructure and equipment flow across Amazon's ecosystem, ensuring seamless operations and customer satisfaction. TFS-PS drives innovation, makes data-focused decisions on service investments, and implements effective management strategies to enhance supply chain capabilities.Basic Qualifications- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Knowledge of IT system hardware and network conceptsPreferred Qualifications- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .USA, TN, Nashville - 66,800.00 - 116,800.00 USD annuallyUSA, TX, Austin - 74,200.00 - 129,800.00 USD annually