Assistant Manager - HR Operations (Hybrid)

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what’s next. Let’s define tomorrow, together.DescriptionMinimum qualifications:2+ years of experience in a Human Resources or Customer Service function2+ years in a Supervisor or Management positionUp to 5% domestic travel as neededUnderstanding of Federal and State HR laws and regulations Working knowledge of Joint Collective Bargaining AgreementsDemonstrated ability to work under pressure and deal with complex issues Understanding of Discretion and Confidentiality Strong analytical skillsMultitasking skills with the ability to prioritizeExperience making rational, realistic decisions using good reasoning and sound judgment Excellent communication skills (written & verbal) with strong employee advocacy orientationMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationPreferred Qualifications3-5 years of professional exposure in a HR departmentRelevant industry experienceVirtual Chat experienceExperience using Workday, Peoplesoft, and Service NowQualificationsAbout the job:The Assistant Manager – HR Operations will lead a team of Staff Representatives and is responsible for the day-to-day operation of the HR Operations team. Supervises daily HR shared services activities including transaction processing, employee inquiries, and program administration. Coordinates work activities across operational teams to ensure timely completion of HR services and transactions. Implements established procedures and quality standards while providing oversight of service delivery. Ensures consistent application of HR program policies and procedures through team guidance and support.Core Accountabilities / Key ResponsibilitiesResponsible for day-to-day operation of the HR Operations team Serve as the escalation point to resolve sophisticated issues or requests coming into the HR Operations team that cannot be resolved by the team Monitor vendor performance to ensure SLAs are met Provides cross-functional administrative support within the overall HR Operations team Serve as the subject matter expert for all HR disciplines Identifies opportunities for automation and reduction of manual processes and partner with teams on implementation of solutions Ensure that effective relationships with appropriate internal partners (e.g. HR/LR, Legal, Flight Ops, IT, etc.) and external vendors are established and leveraged to achieve stated objectives Develops employees and encourages positive employee engagement The base pay range for this role is $75,715.00 to $98,594.00.The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com