Customer Service Manager

Job Description At AAMCO our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies andprocedures.Position Responsibilities:· Drive Sales· Meeting and greeting customers· Managing technician workflow· Recommending services to customers· Ordering parts and inventory· Keeping customers updated on the status of their vehicles' repairs· Managing and tracking lead counts as well as customer satisfaction ratings· Generating and closing sales· Deliver a high level of customer service and quality control over all aspect of the center & business, operations, and work productWhat We Offer:· Competitive Compensations package· Ongoing training and field support· Daytime work hours· Paid time off· Growth opportunityJOB REQUIREMENTS· Minimum of 2 years of automotive service sales experience OR equivalent sales experience with a track record of success.· Transmission Sales is a big plus· Excellent one time closing skills· Strong commitment to customer service and relationship building· Ability to communicate and use interpersonal skills at a sustained high level· Capable of multi-tasking and executing in a fast paced environment· Honest, goal-oriented and energetic team player· Must have valid drivers licenseCompany DescriptionAAMCO Transmissions and Total Car Care is one of the most trusted and recognized "automotive" brands in the country.AAMCO could celebrate its origin on any one of three important dates; 1957, 1962 or 1963. The company's official 50th anniversary was celebrated in 2012 and 2013 because those years mark milestones - the birth of the business concept for a "chain" of transmission repair franchises in 1962, along with the company's incorporation and opening of the first truly franchised center in Newark, NJ in 1963.Company DescriptionAAMCO Transmissions and Total Car Care is one of the most trusted and recognized "automotive" brands in the country.\r\n\r\nAAMCO could celebrate its origin on any one of three important dates; 1957, 1962 or 1963. The company's official 50th anniversary was celebrated in 2012 and 2013 because those years mark milestones - the birth of the business concept for a "chain" of transmission repair franchises in 1962, along with the company's incorporation and opening of the first truly franchised center in Newark, NJ in 1963.