Administrative Patient Representative

Administrative Patient RepresentativeFacilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, while providing excellent customer service to patients and visitors.Register patients promptly, collecting accurate information and updating medical records as needed.Schedule appointments for initial visits, follow-ups, and procedures, ensuring proper allocation of provider time and appointment types.Handle incoming calls related to appointments, directing patients appropriately.Collect payments including co-pays and deductibles, document receipts, and prepare daily cash reports.Order and schedule outside tests as requested by providers.Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.Transcribe non-medical dictation and submit billing invoices to the billing department under supervision.File, fax, and mail reports and records; compile and submit monthly reports promptly.Assist in tracking and ordering office supplies, notifying supervisors when stock is low.Serve as receptionist by greeting and directing patients and answering phones in a courteous manner.Support non-invasive medical procedures or act as a security observer when needed.Direct emergency messages and assist administrative or medical staff as required.High school diploma or equivalent required; business-related coursework preferred. 1-2 years of clerical experience preferred, especially in medical office or public contact roles.Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.Ability to read printed data and monitor screens, manual dexterity, and visual and auditory acuity. Must be able to lift, stoop, bend, kneel, and reach as needed.This position serves a diverse regional population in the Southeastern United States, providing compassionate and efficient patient support in a busy outpatient clinic environment.