Technical Support Specialist

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment through challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.eNGINE is hiring a Technical Support Specialist (Tier 1) to join a mission-driven organization supporting internal users across their IT environment. This is a great opportunity for someone early in their IT career who enjoys hands-on support, problem solving, and working directly with end users.What You’ll Be Doing:Provide day-to-day help desk support (in person, phone, email, remote)Troubleshoot issues with computers, applications, printers, and devicesSet up and maintain workstations, laptops, and mobile devicesManage user accounts (password resets, access requests, etc.)Track and document issues in a ticketing systemAssist with software installs, updates, and basic system maintenanceWork with vendors on hardware issues and warrantiesHelp create simple how-to guides for common tech issuesWhat We’re Looking For:1–2 years of IT support or help desk experienceComfortable with Windows 11 and Microsoft Office / O365Basic understanding of networking and Active DirectoryExposure to VMware or Exchange is a plusStrong communication skills and ability to work with non-technical usersSomeone organized, dependable, and able to juggle multiple ticketsAdditional Info:Associate’s degree or equivalent experienceMust be comfortable working in a team environmentOccasional local travel required (reliable transportation needed)