Technical Support Specialist
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eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment through challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.eNGINE is hiring a Technical Support Specialist (Tier 1) to join a mission-driven organization supporting internal users across their IT environment. This is a great opportunity for someone early in their IT career who enjoys hands-on support, problem solving, and working directly with end users.
What You’ll Be Doing:
- Provide day-to-day help desk support (in person, phone, email, remote)
- Troubleshoot issues with computers, applications, printers, and devices
- Set up and maintain workstations, laptops, and mobile devices
- Manage user accounts (password resets, access requests, etc.)Track and document issues in a ticketing system
- Assist with software installs, updates, and basic system maintenance
- Work with vendors on hardware issues and warranties
- Help create simple how-to guides for common tech issues
What We’re Looking For:
- 1–2 years of IT support or help desk experience
- Comfortable with Windows 11 and Microsoft Office / O365Basic understanding of networking and Active Directory
- Exposure to VMware or Exchange is a plus
- Strong communication skills and ability to work with non-technical users
- Someone organized, dependable, and able to juggle multiple tickets
Additional Info:
- Associate’s degree or equivalent experience
- Must be comfortable working in a team environment
- Occasional local travel required (reliable transportation needed)