Project Coordinator/Sales Support Converting - PORTLAND, OR

Summary: Contribute to the Converting Division in Portland by providing outstanding customer service and project management through daily interaction with customers, estimating, order entry, and sales support. Essential Functions: Accept and process customer telephone, e-mail, or walk-in orders while providing exceptional customer service to meet sales support objectives Work with Account Managers and Customers to facilitate price quotes, project timelines, and overall sales support Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e., availability, suitability, substitutions, sustainability, sizes, etc.) Track backorders and future orders for customers and Account Managers to assist in timely customer receipt of product Communicate customer-related information, opportunities, and problems to Account Managers to facilitate information flow Source new / custom items as well as research options, information and obtain quotes from suppliers to seek product solutions Create and maintain acronyms, vendor files and vendor cost changes Place and follow up on supplier purchase orders to ensure product availability Promptly research and process mill claims Responsible for the timely processing of defective and returned merchandise May manage key accounts and/or primary vendors to maximize inventory investment and turns goals Other Functions: Prepare customer specific order guides on request Process inquiries from Account Managers to support sales and service requirements Oversee assigned customers stock levels and order entry Perform other functions as necessary Qualifications: Three years of customer service or industry-related experience Bachelor's or associate's degree in business, Marketing, Communications, or a closely related field preferred. Proficiency with Microsoft Windows and current versions of Microsoft Office Knowledge, Skills, and Abilities: Highest level of professionalism with ability to maintain confidentiality. Effective verbal and written communications skills Ability to communicate at all levels of organization and work well within a team environment in support of company objectives Customer service oriented, with the ability to work well under pressure Strong aptitude for math, critical thinking, and problem-solving skills Detail oriented, well organized with ability to prioritize, coordinate, and simultaneously maintain multiple projects Approachable, flexible, adaptable to change Working Conditions: Professional office environment Ability to sit or stand for extended periods of time, regularly lift 10-25 lbs. Frequent use of basic office equipment (i.e., computer, copier, etc.) Heavy telephone and email contact with customers Occasional overtime as needed