Payment Processing Specialist
Company Description:
Modisoft Inc. is a technology company with over 20 years of experience building solutions that help businesses operate smarter, adapt quickly, and grow sustainably. The company focuses on convenience stores, retailers, and restaurants, offering a cohesive point-of-sale and back-office platform. Modisoft’s solutions streamline operations, enable data-driven decision making, and elevate the customer experience. Through strong partnerships and continuous innovation, Modisoft is committed to helping clients thrive in a fast-changing market.
Role Description:
The Payment Processing Specialist is a full-time, on-site role based in Sugar Land, TX. This role is responsible for managing and monitoring payment transactions, including credit card processing, refunds, and chargebacks. The specialist will review and resolve payment-related issues, collaborate with internal teams and payment processors, and provide clear communication to customers and merchants regarding transaction status and account inquiries. Daily tasks include verifying transaction accuracy, identifying and escalating processing discrepancies, maintaining documentation and records, and supporting the implementation of new payment features or system updates.
Qualifications:
Strong payment operations skills, including transaction monitoring, reconciliation, and chargeback handling.
Proficiency with point-of-sale systems, merchant services, and basic accounting or bookkeeping practices.
Excellent analytical and problem-solving skills, with the ability to investigate and resolve payment discrepancies.
Clear written and verbal communication skills for interacting with customers, merchants, and internal teams.
High attention to detail, accuracy in data entry, and ability to follow structured processes and compliance guidelines.
Comfort working with spreadsheets, reporting tools, and payment processing platforms.
Ability to work on-site in Sugar Land, TX, manage time effectively, and handle multiple tasks in a fast-paced environment.
Prior experience in payment processing, financial services, or POS support is preferred.
Associate or bachelor’s degree in business, finance, or a related field is beneficial but not required.