Supervisor, Ocean Import

Supervisor, Ocean ImportCharlotte Nearest Major Market: Charlotte The Ocean Import Supervisor is responsible for overseeing the day-to-day operations of the ocean import team to ensure that all shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of ocean import coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service. Duties and ResponsibilitiesSupervise and coordinate the activities of a team of ocean import coordinators to ensure smooth and efficient operations Monitor and manage the flow of import shipments to ensure compliance with customer requirements and company policies Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments Resolve issues related to shipments, such as delays, damages, or customs clearance problems Ensure that all documentation is accurate and complete, including bills of lading, commercial invoices, and other import documents Provide excellent customer service and ensure that customer expectations are met or exceeded Ensure compliance with relevant laws and regulations, including customs regulations, import controls, and hazardous materials regulations Participate in the development and implementation of process improvements to increase efficiency and quality of service Educational Background / Work ExperienceA bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered. A minimum of 5 years of experience in ocean import operations is required, with at least 2 years of experience in a supervisory or managerial role. Skills & CompetenciesStrong knowledge of ocean import operations, documentation, and regulations Excellent communication skills, both verbal and written Strong problem-solving and analytical skills Ability to work under pressure and meet deadlines Strong attention to detail and accuracy Proficiency in Microsoft Office (Excel, Word, and Outlook) Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred Function / Market & Industry Knowledge / Business Acumen / ProcessesThis position is responsible for supervising a team of ocean import coordinators, including hiring, training, and performance management. Preferred QualificationsA master's degree in transportation, logistics, international business, or a related field Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP) Experience in project management or process improvement initiatives Familiarity with industry-specific software and tools, such as CargoWise or INTTRA Language skills: Fluent in English (oral and written) For this position, the expected base pay is: $66,500 - $89,500 / Annual. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.