Loan Processor

The things you’re a GOAT at…Serve as the primary relationship manager and point of contact for the customer from rate lock to close, collaborating with other functions to make this happenPerform all processing, pre-underwriting, and pre-closing tasks required to proactively manage mortgage loan files from receipt in processing to final dispositionVerify accuracy and adherence to investor guidelines of all documents required for a complete submission to Underwriting (including appraisal and title)Collaborate with the agent to obtain necessary documentation (if needed) for approval and keep him or her informed of the status of the applicationUse Tomo's tools to proactively communicate with the customer and keep them informed throughout the loan processConsistently meet target service level objectivesInitiate follow-up phone calls to members and third parties to obtain necessary loan documentation, title, credit and/or collateral informationMeet stated objectives for quality submissions to UnderwritingMaintain proactive review of pipeline to ensure that rate locks do not expireCoordinate closings with all parties and assists with post-closing follow-up, as necessaryIdentify opportunities for process improvements and serves as a project resource in the implementation of system enhancements or process improvementsWhen Closing Disclosure is sent to customer, offer option to review and answer questionsThe things you’ll be doing… Understanding of the mortgage lending processAbility to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!Strong written and verbal communicationStrong performance in team environmentsDetail orientation with a strong focus on qualitySuperior customer centricity