Customer Support Specialist

Location: Uptown Charlotte, NCContract Length: 24 Months with Potential for Full-Time Employment (FTE) ConversionSchedule: Hybrid (Onsite Tuesday, Wednesday, Thursday)Compensation: $26.46 per hourParking: Not reimbursedAbout the Role:Join our team as a Customer Service Associate in a dynamic, hybrid work setting for a Fortune 500 client in the banking sector. This critical role involves both internal and external client engagement, focusing on systematic updates critical for closing agents, insurance, state licensing, background checks, wire instructions, legal modifications, addendums, and new client onboarding.Key Responsibilities: Confirm receipt and maintain a system of record for legal documentation to ensure compliance and accuracy. Frequent interaction with clients and closing agents, mostly via email and some phone, to provide updates on approvals, address client issues, and answer questions. Essential duties include the management of mortgage documentation and familiarity with GSE guidelines, alongside wholesale and residential retail mortgage processes.Requirements: Experience: 2-4 years with a strong background in customer service, preferably in the banking or mortgage sector. Skills: Exceptional written and verbal communication. Knowledge: Proficient in Microsoft Office Products (Teams, SharePoint, Excel, and other Office Products). Familiarity with mortgage documentation (e.g., Automated Underwriting Feedback, 1008, Investor Locks, Notes, Deeds of Trust, Allonges, Endorsements, Riders) is crucial. Education: Degree in a related field is preferred but not required.This position is a fantastic opportunity for individuals looking to leverage their customer service skills and knowledge of the mortgage process in a role that offers potential for conversion to full-time employment.#8824EEO/AA Employer/Vet/Disabled.For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>