Technology Architect | Infra_ToolAdministration-ITSM | ServiceNow

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.Description: Job DescriptionThe role of ServiceNow Solution Architect is responsible for designing systems architecture. This position conducts system design activities to ensure that architectural solutions meet technical and functional requirements. The Systems Design/Architecture Engineer conducts architectural analysis, evaluation, and designs systems that support and seek to solve complex business and technical problems.Required:10+ years of experience in ServiceNow in telecom domainAt least 5+ implementation experience of ServiceNow TSM & CMDBRoles and responsibilitiesExperience in ServiceNow Architecture, TSM capabilities, CMDB data model, TSM configuration, Integration, Transform Map, REST API Explorer, Workspace, Dashboard and UI builder.Architect core TSM processes (Incident, Request, Problem, Change Enablement)Design service models, service offerings, and catalogs.Ensure ITIL and ServiceNow best-practice alignmentDefine SLA/KPI models and reporting frameworksExperienced in email notifications and automation notifications in ServiceNowWorkflow & AutomationDesign workflow orchestration using Flow Designer and IntegrationHubIdentify automation opportunities to improve efficiency and service qualityEnsure consistent and reusable design across servicesCMDB Strategy & Data ModelDefine CMDB vision, scope, and roadmapDesign CI class models, attributes, and relationshipsEnsure CMDB supports service visibility and impact analysisAlign CMDB model with application, infrastructure, and service layersData Governance & QualityEstablish CMDB governance policies and ownership modelEnsure CMDB integrity across discovery and integrationsDiscovery & Service MappingArchitect Discovery and Service Mapping solutionsDecide discovery scope, schedules, and patternsEnsure accurate population of CI relationshipsExperience in ServiceNow solutioning, system Integration, TMForum Open APIs (TMF620, TMF621, TMF632, TMF674, TMF697) and data security and aligning the solution across multiple Agile Release Trains and Suppliers.Review detailed application, software and system components across a variety of technology stacksEnsure that architectural solutions meet technical and functional requirementsReview existing system architecture and recommend improvementsParticipate in engineering reviews to determine any ambiguitiesInvestigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input requiredConduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problemsEnable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needsSpecify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problemsImplement architectural governance, standards, metrics for measuring, monitoring and improving architectureEnsure team members understand system architectural implications of requirementsKnowledge, skills and attributes:Strong communication and organizational skillsAbility to effectively deal with stakeholders in challenging situations.Ability to navigate through complexity and ambiguityStrong understanding of system architecture, design, and delivery of ServiceNow PlatformUnderstanding of regulatory requirements and organizational standards including securityKnowledge of the system design life cycle modelsAbility to design systems compatible with cloud computing architectures and selection of componentsAbility to design and select system componentsPlanning and decision-making skillsGood verbal and written communication skillsAbility to use a variety of design toolsAbility to problem-solve and apply critical thinkingEEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.