Technical Support Representative

Technical Support RepresentativeSF/Bay AreaSince 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet one home, one business, one employee at a time.Bilingual Preferred!!About the job:Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer.Your Impact/Duties:Provide customer support and technical issue resolution via phone, email or SMSConfiguration of customer equipment and/or software to connect to the internetTroubleshoot and resolve customers' Sonic connectivity, email and/or web hosting related issuesCollaborates with other employees to research and resolve issuesResolves tickets generated by staff with technical requests/problems to maintain productivityProvide industry leading customer care to all!Must Haves:Ability to think logically and problem solveFriendly, can do attitudeEagerness to learnStrong sense of urgency, self-motivated, and able to handle a fast-paced environmentEffective verbal and written communication skillsAn interest in computers and the InternetAbility to manage competing priorities and keep accurate notes/data entryExcellent customer service skills, desire to help and make a positive experience for customersBilingual in Spanish is highly preferredPay Scale:Starting Rate: $20/hrBenefits and Perks:Medical + Dental + Vision benefits401k and Profit SharingRemote opportunityPaid Time OffEducation opportunitiesStipend for high-speed internet accessPaid Comprehensive TrainingGrowth OpportunitiesCompany Paid Pregnancy/Bonding LeaveSonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.