Collector III (US)

Job Description We are looking for a detail-oriented accounts receivable specialist to support credit and collections activities for customer accounts in Minnesota. This long-term contract position focuses on managing past-due balances, addressing billing and pricing concerns, and delivering timely support to both internal teams and external customers. The ideal candidate brings strong communication skills, sound judgment, and the ability to handle multiple account issues while maintaining positive business relationships. Responsibilities: • Manage assigned customer accounts by following up on outstanding invoices and working to secure timely payment while preserving strong client relationships. • Handle inbound and outbound communication related to account balances, billing questions, and credit concerns through phone, email, and written correspondence. • Investigate invoice discrepancies, pricing questions, and payment disputes, then coordinate with appropriate teams to bring issues to resolution. • Review account activity and supporting documentation to identify collection barriers and determine appropriate next steps. • Provide clear and accurate account information to customers, sales partners, and internal credit or finance teams as needed. • Maintain organized records of collection efforts, customer interactions, dispute status, and follow-up actions. • Prioritize a high volume of tasks and account requests while meeting service expectations and established deadlines. • Support broader credit operations by applying company procedures, researching exceptions, and escalating complex issues when necessary.• High school diploma or equivalent required. • At least 2 years of experience in credit, finance, accounting, customer service, or a related business support environment. • Background in collections, accounts receivable, or customer account support preferred. • Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook. • Strong written and verbal communication skills with the ability to interact professionally with internal and external stakeholders. • Demonstrated ability to research issues, analyze account information, and resolve disputes efficiently. • Effective organizational and time management skills, with the ability to manage multiple priorities independently. • High attention to detail and a process-driven approach to daily work.