Director, Issues & Crisis Intelligence, BIDI

Who We AreBurson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation.WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.comFor more information visit bursonglobal.com and follow us on LinkedIn and Instagram.More About The RoleWe are seeking a hands-on Director, Business Intelligence, Data & Insights to lead issues, crisis, reputation, and media intelligence programs for high-profile organizations. This role sits at the intersection of data, communications, and risk, translating large volumes of media, social, and stakeholder data into timely, actionable insights that inform executive decision-making during moments that matter most.The ideal candidate brings a strong analytics foundation paired with a deep understanding of issues management, crisis communications, and always-on media monitoring, helping clients anticipate risk, track emerging narratives, and respond with confidence.What You'll DoLead end-to-end delivery of issues, crisis, and reputation intelligence programs, including media monitoring, escalation frameworks, and executive dashboardsServe as a senior, client-facing advisor translating complex data and narrative signals into clear, strategic counselDesign and oversee media monitoring and listening solutions across earned, social, and digital channelsDevelop early-warning and trend-detection models to identify escalation risks and narrative velocityIntegrate qualitative and quantitative intelligence into actionable insightsSupport real-time response, scenario planning, and post-incident analysisBuild scalable dashboards delivering near–real-time intelligenceEnsure analytical rigor, data quality, and complianceMentor and develop analytics and insights teamsChampion responsible use of AI in monitoring and intelligence workflowsExperience That Contributes To Success7+ years in analytics, business intelligence, or media intelligence; 2+ years in leadershipExperience supporting issues management, crisis communications, or reputation programsStrong background in media monitoring and narrative analysisExperience in PR, communications, or client-service environmentsProficiency in Python, SQL, or RDashboarding expertise (Tableau, Power BI, Looker)Ability to advise senior stakeholders under pressureDegree in a quantitative or communications-related fieldExperience applying AI to media analysis or trend detectionFamiliarity with global media landscapesBurson is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package; click here for more details: https://mybenefits.wpp.com/public/welcome.The base salary for this position at the time of this posting may range between:$60,000—$140,000 USDYou Belong At BursonOur vision is for Burson to be the leading ‘academy company’ for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today’s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.At Burson, we’re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That’s why it’s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can’t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view—your talent—is what makes you a #BursonPerson, and it’s how we deliver exceptional results for our clients, together.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.When you click the "Submit Application" button below, this will send any information you add below to Burson. Before you do this, we think it's a good idea to read through our  Recruitment Privacy Policy. California residents should read our  California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.