IT Technical Support Specialist

Campbell Group is seeking a qualified IT Technical Support Specialist to provide frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end-user support and systems administration — handling day-to-day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations.This role is employed by Campbell Group and works on-site at our METER Group office in Pullman, WA.For informational purposes, the entire pay range for this role is $20.56 -$26.05. Please keep this in mind when applying for this role. We are open to reviewing candidates with more or less experience; the pay range may differ if filled at a different level. Our offer will be based on job-related factors such as candidate experience, training, knowledge, and skills.Minimum Qualifications: High School Diploma. 2–4 years of related experience in an IT support role. Valid driver's license and reliable transportation to visit auxiliary offices as needed. Hands-on experience supporting, installing, and troubleshooting Windows-based hardware and software. Experience with Microsoft Office/365 products and Windows operating systems, including Outlook, Teams, OneDrive, SharePoint, and MFA administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs). Strong customer service orientation with a friendly, dependable approach to end-user support. Proficient written and verbal communication skills. Detail-oriented with strong organizational and documentation habits. Collaborative team player who seeks practical solutions and applies best practices. Question: What is your Favorite Hobby?Instructions: In the 'Favorite Hobby' field of your application, please type the word 'Banana' followed by your actual hobby.Preferred Qualifications: Associate or bachelor's degree in information technology, Computer Science, Information Systems, or related field; or equivalent work experience. Familiarity with server operating systems and virtualization concepts. Basic understanding of cloud computing platforms (e.g., Entra, Microsoft 365 administration). Basic familiarity with Linux operating systems and command-line fundamentals. Relevant certifications (CompTIA A+, Network+, Microsoft, or similar) are a plus. Job Summary: The IT Technical Support Specialist provides frontline technical support to employees while also assisting in the administration and maintenance of core IT systems and infrastructure. This role serves as a bridge between end-user support and systems administration — handling day-to-day helpdesk needs and desktop support as the primary responsibility, while also contributing to server, network, and systems operations. The IT Technical Support Specialist maintains accurate documentation of assets, support requests, and system configurations, and works collaboratively with IT staff to ensure a stable, secure, and efficient technology environment.Work environment: Typical office environment with computer workstation. This job operates in a general office environment with computer workstation, that includes light manufacturing facilities.Physical requirements:Able to work 40+ hours per week, along with occasional work on weekends or holidays as needed. Combination of standing and sitting for extended hours during the workday. Sitting in front of a computer monitor and using a keyboard for extended hours during the workday. Ability to carry and move equipment up to 30 lbs.To Apply for This Position: We ask all applicants to apply through our website at Jobs At METER Group. If your interests, qualifications, and experience match any of our openings, please apply for that position so that you are considered immediately. We communicate with all applicants. If you do not receive an email response about your application, please check your SPAM folder or reach out to us at recruiting@metergroup.com.Full-Time Employee Benefits at METER Group: Two medical plan options are available for full-time employees: a traditional low-premium plan; or a no-premium high-deductible plan. These plans both include dental and vision coverage. The traditional plan has the option of a Flexible Spending Account (FSA). The high-deductible plan includes an employer-funded Health Savings Account (HSA). A 24/7 telehealth solution is provided to all full-time employees, paid by METER Group. For their first year, full-time employees receive 80 hours of Paid Leave (vacation time) in a lump amount prorated to their start date. Paid Leave increases to 108 hours per year after one year and 140 hours per year after four years of service (prorated during each transition year). All Employees receive Sick Leave that accumulates one hour for every 40 hours worked. Sick Leave may be used for non-illness situations, such as vacation. 11 Paid Holidays, including: New Years Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve, Christmas Day, Day after Christmas. 20 hours of paid Charitable Leave (to help with charitable organizations/causes) annually. METER Group pays for the equivalent of one year’s salary in life insurance as well as short-term and long-term disability insurance. Employee-paid traditional and ROTH 401k options are available When METER is profitable, employees enjoy profit sharingProfit sharing bonus paid out each quarter. (sales positions not eligible for-profit sharing bonus) Employer contributions to a profit-sharing retirement fund. About METER Group: In the early 1980s, METER Group was founded by world-renowned soil physicist Dr. Gaylon Campbell. Gaylon knew researchers needed simple-to-use sensors and smarter data intelligence to improve their research. 40 years later, we're still leading the way in the advancement of IoT sensing and data technology and world-class lab instrumentation. We're always looking for ways to improve how researchers turn data into insights. Scientists, growers, and engineers worldwide depend on METER systems for deeper understanding of critical issues with global impact, such as water and food shortages, environmental disasters, and climate change. At METER Group, we're building the systems needed to mitigate these and other issues facing our planet. We need your help to find innovative and effective solutions to some of the world's most challenging problems. Learn more about what it's like to work at METER Group: https://www.metergroup.com/en/meter-group/topics/working-meterMETER Group’s headquarters are located in Eastern Washington with unmatched quality of life. Enjoy the smaller town life: no traffic, country space, great schools, safe neighborhoods, and easy access to recreational activities in nearby mountains, rivers, and forests. All this plus the advantages of two major universities within eight miles of METER Group (Washington State University and the University of Idaho), and the associated events and activities, make for a great living situation.METER Group recognizes the value of diversity and inclusion and is an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.