Production Support w/ Concur

Location:Kennesaw, GASalary Range:Competitive, based on experienceIntroductionWe are seeking a dynamic individual to join our team in a Production Support role, specializing in SAP Concur. This position involves addressing production outages and major business-impacting issues, ensuring that our systems operate smoothly and efficiently.Required Skills & QualificationsStrong triage and issue resolution skills.Experience with ServiceNow (Incident Management, Problem Management, and Request Management).Familiarity with application Dynatrace monitoring.Ability to solve production down situations under tight SLA deadlines.Experience with automation and simplification of tasks.Preferred Skills & QualificationsCopilot prompting.Excellent written and verbal communication skills.Prior work experience at client or in client's industry.Applicants must be able to work directly for Artech on W2.Day-to-Day ResponsibilitiesPerform production support tasks including performance monitoring, proactive system health checks, and application access reviews.Work closely with the Line of Business and development team to identify ongoing problems, suggest solutions, and implement improvements.Create Knowledge Transfer/How-To documents to highlight production support procedures.Support on-call rotation for off-hours and weekend support as needed.Company Benefits & CulturePositive and collaborative work environment.Opportunities for professional growth and development.Flexible work hours.For immediate consideration please click APPLY to begin the screening process.