Donor Referral Center Manager - Portland

We are seeking a dedicated and experienced professional to lead daily operations within our Donor Referral Center in Portland. In this role, you will work closely with the Director to ensure efficient, high‑quality processes that align with organizational goals, regulatory requirements, and our mission to support donation.Essential FunctionsLead employees responsible for screening, documentation, and medical evaluation of tissue and/or eye donors.Develop, implement, and manage standard operating procedures, work instructions, job aids, and related materials to ensure consistency and quality.Serve as the Subject Matter Expert (SME) in donor eligibility and authorization, providing training and support to internal and external partners.Interview, select, train, lead, evaluate, develop, and coach employees.Collaborate professionally with internal and external partners to maximize donation opportunities while maintaining mutual respect and shared accountability.Provide management oversight for daily task completion and ensure team accountability.Assist with budget development and ongoing expense monitoring.Participate in project teams and process development initiatives.Perform other duties as assigned.Minimum RequirementsEducation & ExperienceBachelor’s Degree required.Minimum of 2 years of supervisory experience.Work Environment & Physical ActivitiesAvailability for occasional after‑hours calls or communications to support operations and address time‑sensitive matters.Some overnight travel required, including commercial air travel.Must be able to meet physical demands of the role with or without reasonable accommodation.Desired QualificationsCertified Tissue Bank Specialist (CTBS) preferred.Proven ability to inspire individuals and develop functional teams committed to achieving organizational objectives.Demonstrated ability to:Communicate effectively, verbally and in writing.Solve problems and analyze issues innovatively.Coach and mentor others to reach their full potential.Drive results, set priorities, and establish stretch goals.Identify departmental needs and develop solutions.Demonstrate strong understanding of business operations.Knowledge of anatomy and medical terminology.Ability to work collaboratively within a team and follow directions effectively