Senior Account Director

WE ARE HIRING A SENIOR ACCOUNT DIRECTOREver opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.Here are a few things that we've got to offer:Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clientsWeekly webinars to support your development through our People AcademyAnnual TLC Wellness Week and programmes throughout the yearTLC Culture Club - including seasonal social events, tasty lunches & moreTLC Gives Back - volunteering opportunities, including off site visits and volunteering leaveTLC Rise - supporting and empowering women into leadership roles'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfitsTLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme.We’re looking for a confident, commercially minded Senior Account Director to lead our most important client relationships and help drive long‑term growth for TLC and our partners.This is a role for someone who thrives on connection — with clients, with teams, and with the work. You’ll be trusted by senior stakeholders, respected internally as a calm and credible leader, and motivated by building partnerships that last.You’ll bring strategic thinking, commercial sharpness, and positive energy to everything you do. You’ll create the conditions for great work to happen, support teams to perform at their best, and help TLC continue to grow in smart, sustainable ways.What you'll be doing:Act as a senior strategic partner to key clients, building trusted, long‑standing relationshipsShape account strategy and growth plans that unlock opportunity for clients and TLCIdentify and convert opportunities to deepen partnerships and grow revenueLead account teams with care, clarity, and ambition, setting high standards while supporting developmentOwn the commercial health of your accounts, including forecasting, profitability, and delivery qualityBring teams together across disciplines to ensure work is joined‑up, focused, and impactfulPlay a key role in pitches and proposals, helping us win and grow the right businessUse insight, data, and experience to guide decisions and keep work moving forward with purposeWho we're looking for:Strong experience leading and growing client accounts, ideally within marketing, advertising, or communicationsConfidence working with senior clients and navigating complex stakeholder environmentsNatural leadership style that brings out the best in peopleCommercial instinct and a clear understanding of what drives sustainable growthClear communication, sound judgement, and the ability to stay calm under pressureA genuine desire to do great work with good peopleWhat success looks likeClients see you as a trusted partner who understands their business and brings smart solutionsTeams feel supported, motivated, and clear on what great looks likeAccounts grow through strong relationships, commercial discipline, and confident leadershipThe energy around you is positive, collaborative, and focused on progressBeing a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.If you're excited by everything we've told you, then it's time to apply!