Operations Team Member - PSM Icehouse

OPERATIONS TEAM MEMBER- PSM Icehouse SPI SFM, LLC LOCATION: Fort Wayne, IN DEPARTMENT: OPERATIONS REPORTS TO: OPERATIONS DIRECTOR STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: PSM Icehouse is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Fort Wayne, IN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. PSM Icehouse is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: * Ensure correct equipment is available for games, and proper set up of all play areas * Ensure games start on time and are scored accurately * Monitor all game play areas including turf and courts * Maintain and control trash in all areas of the park and buildings * Monitor, maintain and service restrooms in all areas of the parks and buildings * Consistently communicate issues and relevant updates to your supervisor and applicable Team members * Assist with the coordination of all programming and applicable events * Assist other departments as necessary * Greet guests and provide answers and directions as needed * Provide courteous and friendly service to all guests and staff * Be knowledgeable about prices, leagues, and events * Report all incidents, accidents, injuries, and altercations to GM, AGM, or MOD * Know and enforce the facility's policies, procedures, and rules * Take one shift-lead responsibilities that are earned/awarded based on merit and experience * Complete special projects, daily assignments and other duties as directed by management THE IDEAL CANDIDATE HAS: * 2-4 years of experience in the Sports/Recreation field * Strong eye for detail and safety compliance * Experience operating an electric scoreboard * Experience in coaching or mentoring athletes or children * Proven success in being a quality team member * Experience with, but not limited to hockey and figure skating * Experience and success in customer service, leadership, and organization * Action-oriented personality with a 'get it done' attitude and proficiency for efficiency MINIMUM QUALIFICATIONS: * Can work with a wide variety of age groups * Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary * Excellent communication skills, both verbal and written * Ability to maintain focus in a high-volume, fast-paced environment * Must have excellent guest service skills * Must be detail-oriented and have outstanding organizational skills * Ability to multi-task and prioritize * Ability to remain calm and focused in difficult and stressful situations * Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members * Valid drivers license if applying for driver position * Must work well with others * Must take personal initiative for the betterment of the team and facility * Commitment to the safety and wellbeing of others * Have sports experience or an interest to learn WORKING CONDITIONS AND PHYSICAL DEMANDS: * Must be able to lift 40 pounds waist high * May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions * Facility has intermittent noise * Will be required to operate a computer * Must be able to walk intermittently * Must be able to safely operate a Utility Vehicle