Customer Support Program Engineer

About Pratt Miller, An Oshkosh CompanyPratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.Job DescriptionPratt Miller is looking for a Customer Support Program (CSP) Engineer to join its Competition Engineering Department. The CSP engineering role contributes to the Corvette GT3 program with exposure to internal stakeholders, external customers, and vehicle/system development in various capacities.Essential Duties And ResponsibilitiesExternal Customer Vehicle and Championship SupportAct as the main point of contact for vehicle operation and customer support:Support teams with vehicle operation and service through use of internal documentation, tool sets, and knowledge base including but not limited to:Published vehicle support documentationDocumentation and tracking tools for reviewing support requests and issue trackingVehicle configuration and mileage trackingPre-event support and shop-based preparation to assist customers with vehicle operation and configuration recommendations through:Generation and distribution of pre-event report documentationTracking and communication of recommended vehicle hardware and software updates and statusGeneration of internal event preparation documentationChampionship rules, regulations, and series update trackingParticipation/organization of meetings to review above mentioned informationAt-event Support Of Tracking Vehicle Operation ThroughVehicle data processing and information distributionMonitoring of critical vehicle system performanceTracking customer hardware, performance, and functional related feedback for customer and internal useTools, systems, and simulation support throughout eventParticipation/organization of meetings to collaborate or review program level performance, hardware or operational objectivesPost event support to advance customer and program level understanding and development:Documentation and reporting of performance and hardware operation or issuesDerive program level objectives and deliverable from at-event learningsParticipation/organization of meetings to review above mentioned informationInternal Program SupportContributing To Vehicle Development InitiativesVehicle setup/performanceVehicle hardware integrationGeneral subsystem developmentIn-person support of offsite testingTools and process development to aid in the above listed tasksSimulation SupportBaseline vehicle model correlation and specific event performance sensitivity generationDevelopment content generation for specific test events or larger scale development programsIn-person support of offsite testing for either internal or customer support of DiL testingProgram Reporting And DocumentationMaintain and develop reporting documentation and process for event and engineering level projectsRegularly lead discussion with internal teams on program specific assigned tasksTeam Member InteractionsThis role will interface heavily with our primary supplier and customer base. Overall communication and interaction are expected to be handled in a collaborative manner for the overall improvement of performance and execution.DutiesThe role will be expected to interact with other groups within Pratt & Miller, and outside in relation to execution of duties not limited to:Organization, participation, and collaboration in meetingsSupport and project related travelAdditional Duties And ResponsibilitiesIn addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:Support Pratt Miller initiatives, marketing events, and general development as necessaryProvide feedback on product needs and processesSupport Program Management on process developments and improvementsEssential Knowledge And SkillsDesired EducationBS in engineering or other advanced technical backgroundPreferred to have background in motorsport with 2 years of experiencePreferred background in vehicle dynamics and controls engineeringDesired Specialized Knowledge and SkillsGeneral engineering background covered as part of duties outlined aboveKnowledge of vehicle dynamicsFamiliar with data acquisition systems - Preferably motorsport basedPI ToolboxPI WorkshopBosch WinDarabBosch RaceConRacelogic/VboxMotorsportsOtherVehicle Simulation ExperienceOptimumGChassisSimDriver in the LoopExperience in general data review and processingMatlabPythonExcelOtherWork Environment/Physical DemandsStress may occur periodicallyLong hours may be required at timesTravel required but would vary on support needs. Total travel commitments can range from 40 to 80 days a year.Work environment can vary between group and individual assignments and tasksMust be able to travel outside of the Continental USPay Range$64,500.00 - $103,500.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email corporatetalentacquisition@oshkoshcorp.com.Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.