IT Engineer

About Virtru:While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.About Virtru:While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.Compensation: $130,000 - $150,000/year Team & Position Details: Virtru is looking for an IT Engineer to manage the day-to-day IT requests of our employees remotely.The IT Engineer will partner with other teams regularly, including the People organization, Security, Engineering, and Finance. As Virtru grows, so too will the size and scope of the applications and processes you own. Be prepared to roll up your sleeves and get work done, but also to think critically about how best to scale IT resources and applications.As an IT Engineer, your responsibilities will include:Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issuesEscalate unresolved issues to appropriate internal teams (e.g. engineering, security)Acquire, provision, and manage endpoint and hardware inventory and lifecycleProvision and de-provision employee identity and accessTroubleshoot local and cloud based application issuesCreate and improve technical documentation for internal systems, procedures, and end-user solutionsPerform audits of permissions and access across IT systemsPartner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCICommunicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectivesMaintenance of network and related systemsIdentifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholdersSkills that will help you thrive in this role: Minimum 4 years of IT supportA passion for helping others and working directly with peopleExperience in a distributed companyExperience supporting and deploying macOS, iPadOS, and Windows systems in a business environmentMDM experience requiredFamiliarity with application packaging and deploymentExperience with a variety of virtualization methods and systemsExperience working with identity management and single sign on servicesExperience with Google Workspaces, Slack, Atlassian Suite, Github, and similar applications and suitesIntermediate network hardware and software management and troubleshootingProficiency with scripting languages (shell and/or Python)Familiarity with configuration management software like TerraformExcellent verbal and written communication skills; ability to communicate technical information to non-technical users easilyEnthusiastic about creating and documenting processes and solutionsDemonstrated ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingenciesAbility to work quickly and simultaneously on multiple projects of varying degrees of complexity, often with multiple departments and disciplinesSelf directed and collaborative -- ability to work autonomously and as part of a team as neededVirtruvian qualities that will set you up for success:Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellenceStrong sense of urgency with an action-oriented mindsetAble to collaborate and adapt to shifting priorities as business needs evolveComfortable with asynchronous communication including slack, email, zoom, etc.Perks & Benefits:At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge. A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!Access to an Employee Assistance ProgramAccess to Headspace, a mental health app tailored to your specific needs.A flat 3% contribution to your retirement accountA high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DB&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority.Additional perks include: Competitive compensationGenerous parental, medical, and bereavement policies401K contribution and stock optionsFull medical, dental, and vision benefitsNew Hire Swag and IT Welcome boxesStructured semi-annual 360° performance reviewsVirtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.