Technical Service Technician

Ecolab is seeking a Technical Service Technician. This position is responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and customers. This position includes technical support concerning varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.What’s In It For YouThe opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments Work with the world’s most recognized and iconic brands The ability to make an impact with a company that is passionate about your career development On the job training where you will learn from subject matter experts with proven successAccess to best-in-class resources, tools, and technology The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best What You Will DoContribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customersRoutine call coverage on mid-level call complexity with areas of competenceDeliver accurate, courteous telephone service within performance standards including specialty consultationContribute to new systems development, and resolution of product and equipment quality problemsPrompt preparation of special reports, and transfer of follow-up information email or phoneAccurate and timely completion of internal ESRs, case entry and quality tracking reportsCompletion of special project assignmentsExcellent customer service skills and proficiency, prior customer facing experiencePosition DetailsWork Location: Ecolab Schuman Campus (Eagan, MN)Hybrid Work Environment (3 days on-site, 2 days remote) following trainingWork Shift: Sunday - Saturday with weekends and overnightsMinimum QualificationsHigh School Diploma/GED required3 years of professional experience, preferably in a technical support role2 years of experience with customer interactions/customer serviceIntermediate proficiency in Microsoft Office Suite applications (Word, Excel, Outlook, etc.)Proficiency in English (spoken and written) is necessary, with a preference for bilingual candidates, especially those who speak SpanishAbility to troubleshoot day-to-day operational, preventative maintenance, and training issues remotelyPreferred QualificationsBachelor’s degree or in progressBasic math skills to calculate consumption, flow rate, concentration, use cost, and dilution ratesFamiliarity with ticketing systems and video communication platformsVerbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone serviceMust be capable of solving product and equipment system application problems over the phone, frequently with limited background informationMust be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultationAnnual Or Hourly Compensation RangeThe pay range for this position is $45,700.00 - $68,600.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.BenefitsEcolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.Potential Customer Requirements NoticeTo meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: Undergo additional background screens and/or drug/alcohol testing for customer credentialing. Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.Americans With Disabilities Act (ADA)Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.Nuestro compromiso con una cultura de inclusión y pertenenciaEcolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.