Operations Coordinator- Service (Boston)

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- Service in Boston, MA.Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service sales department as needed.ESSENTIAL JOB FUNCTIONS:Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file.Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract.Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information.State of NH billing and compliance components will be a key part of this role.State billing and compliance support: State of NH invoicing and testing coordination, as well as ME state testing.Dispatch and scheduling support: Assist with daily dispatching, off-route activity, vacation coverage, and general schedule coordination. Participate in daily morning huddles to review sick units, labor availability, and scheduling adjustments.Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary.Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch.Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items.Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary.Assists with processing certificates of insurance for service jobs.Maintains PCard for use by branch.Supports sales efforts as needed.Performs other duties as assigned.Maintains Board Inventory and conducts annual inventoryMaintains safety SIR and uploads documents to SafeTKEAP- hand code invoices without PO-daily report-Expected receipts reportOffice Supplies/FormsUPS-shipping and statementsSpreadsheet for cancellations to Branch ManagerPerforms other duties as assigned.EDUCATION & EXPERIENCE:High school diploma or GEDOne year certificate from college or technical school preferredThree to six months related experience and/or training in basic business administrationSome elevator repair administrative work preferredOracle database knowledgeSalary range is $55,000 - $70,000 paid hourly and the role offers an annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offeredMedical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.